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How do I get a receipt for subscriptions?

Community-Einsteiger ,
Jun 04, 2018 Jun 04, 2018

Under my Adobe ID account billing statements, I see a list of invoices, but no receipts for subscription products.  When I buy a subscription product, I get an e-mail that says "thanks for your purchase" to confirm I paid, but I only get that e-mail once, not each month when my card is charged.  I can log on to see the list of invoices in billing history, but they only say how much I was billed.  The invoices do not show how much I paid for what I was billed, or when the card was charged, or what the last four digits of the card number were.  That's the difference between an invoice and a receipt.  Businesses need receipts to confirm that they paid for invoices, to prove business expenses for taxes.  It's business 101.

If this does not belong in "Downloading, Installing, Setting Up" please let me know what category this should be in.

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correct answers 1 richtige Antwort

LEGENDE , Jun 04, 2018 Jun 04, 2018

The following is all I have on the subject...

Print a copy of the invoice for your Adobe purchase

(Moved to Creative Cloud forum)

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Neu hier ,
Jan 16, 2024 Jan 16, 2024

Call customer servicve, they will send any requested receipts.

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Community Expert ,
Jan 17, 2024 Jan 17, 2024

You should contact customer service via chat. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer
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Neu hier ,
Feb 21, 2025 Feb 21, 2025

What about international customers outside the US???? That's ridicilous for a huge company like this for not having the receipt ready to be downloaded.

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Community Expert ,
Feb 21, 2025 Feb 21, 2025
AKTUELL

you can download your invoice.

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