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"Your plan has expired" (no it hasn't!)

Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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Hi all,

 

My Adobe Creative Cloud doesn't expire/renew until January 2024 but my Creative Cloud is telling me that "Your plan has expired, start a new plan." Has anyone else had this? I'm based in the UK, in case this is of any relevance. Having check my account, it definitely doesn't expire until next year!

 

Thank you, Alistair.

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Community Beginner ,
Sep 26, 2023 Sep 26, 2023

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Further note: I still have access to all of the apps, and they work ok. 

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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@Ali5tair83 

One possibility is that you might have two accounts with separate IDs. Or you might have, for example, first subscribed to the Photography plan which is about to expire, and later subscribed to All Apps, which includes Photoshop anyway.

 

Where does the message appear and does it mention an ID or Plan?

 

Jane

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Community Expert ,
Sep 26, 2023 Sep 26, 2023

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

 

===================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community">

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