2-step verification code

It's really broken, but since you're logged in (you need to be logged in to post here) I'd suggest to go in to your account and disable 2-factor authentication. It clearly doesn't work as robustly as it should when sending one time passwords to mobile phones.

I had a lengthy online chat session with support after which the only result is an 'escalation' to get 2FA taken off your account, assuming all your details are correct. It took 3 days for this to be actioned.