2021.007.20099 - can't delete multiple pages after update OS X

Forum|Forum|4 years ago
October 18, 2021
1 reply
1535 views

After selecting multiple pages, I get this error message when I try to delete them at once. I now have to manually delete each page, one at a time. This is a new bug with the latest update.

Edit and convert PDFs

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Amal.

Community Manager

Hi ScotW

Hope you are doing well and sorry to hear that. As described you are unable to delete many pages at once and get the above error message.

What are the steps you are doing to delete the pages? I have tried to reproduce the issue on my end and its working fine. Please try to reboot the computer once and see if that helps.

- Is this a behavior with a partiular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and then try again.

You may also try to create a new test user with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

Regards

Amal

S

scotw74004221Author

Inspiring

Thanks for the reply.

Nothing works. Rebooting the computer, making sure the PDF is on the local drive. I do have admin rights. It was literally working fine the same day, but after the update, it's now giving me this error. All PDFs do this. If there are multiple pages selected, even two pages, and I delete, I get the error message.

Thank yoU!

S

scotw74004221Author

Inspiring

Hi Scot

Hope you are doing well and thank you for sharing the video recording. I tried to reproduce the issue on my end using Win 10 machine and its working fine on Windows.

Please try to reset the Acrobat preferences as described here - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/m-p/4792082 and see if that helps. Also create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

If it still doesn't work please do share the requested logs of the affected machine.

Regards

Amal

Hey!

OK, your log application also doesn't work. Irony! ha ha 🙂 It just spins and spins and nothing happens.

I trashed all preferences, uninstalled and reinstalled, and Acrobat still gives me the same error message every time I try to delete multiple pages at the same time. It's a huge killer on my workflow. AGAIN, this only appeared after the latest update.

I'm refusing to update OS X and Adobe apps from now on and sticking with the same hardware until it fails because the level of bugs introduced into the Apple OS and Asdobe apps with updates is too risky these days to endanger my job workflow. Shows me for updating Acrobat. I was hoping it would improve the speed of your app because it's by far the slowest PDF app out there. Just loading up the comments pain makes it spin for several seconds.

Thanks again

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