3rd Party PlugIn from Heidelberg (PDF Toolbox) doesn't start after your last update

Forum|Forum|6 years ago
October 21, 2019
3 replies
4459 views

Hi.

The newest version of Acrobat DC (20048) seems to be incompatible with one of our plugins.

The Heidelberg PDF Toolbox. Any idea, what causes the problem? Any idea, when it will be fixed?

OS X 10.14.6

Greets

This topic has been closed for replies.

S

SGPrinectPortal

Participant

You can also install an old version of Acrobat DC (15-17-19) and then, make the update to the last version working with the PDF ToolBox Assistance (19-012-20040). You can download the 19-012-20040 update directly from the Adobe public FTP here: ftp://ftp.adobe.com/pub/adobe/acrobat/mac/AcrobatDC/1901220040/

wesj93706041

Participant

Same problem. How can I roll back to earlier version of Acrobat DC?

S

SPK911Author

Participant

Heard from one or two people, but they ended with the same problem or new ones...!!

A

Anonymous

Moving to the Acrobat forum from Get Started

T

Test Screen Name

Legend

Plug-ins often need fixes and changes when you allow Acrobat to update. Contact the maker (Callas make pdfToolbox, if it is the same app). http://www.callas.de/

S

SPK911Author

Participant

First I don't allow CC to update automatically. Always do that after a while with CC-App. But as I just saw, Acrobat also has a setting to update by itself and not over the CC-App...!! And that was activated. No clue, why there even is an option like that. And I contacted Heidelberg first. As about "a few" other users with the same problem since the weekend. And what did they say? Please contact Adobe...!! So it is a bit like ping-pong now...!!

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