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7-Tage Probe Abbo und jetzt auf ein Jahr verlängert.

New Here ,
Oct 09, 2023 Oct 09, 2023

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Hallo in die Runde,

habe Acrobat Pro für 7 Tage testen wollen und nicht gewusst, dass das Abo sich automatisch um 1 Jahr verlängert, (25€ monatlich.) wenn ich es nicht innerhalb von 14 Tagen kündige. Jetzt soll ich, bei einer sofortigen Kündigung fast 120 € zahlen. Das finde ich moralisch sehr verwerflich. Hat jemand gleiche Erfahrungen gemacht oder kann mir einen Tip geben, wie ich aus der Nummer wieder raus komme?

 

Danke....L

 

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Cancel subscription , Modern Acrobat

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correct answers 1 Correct answer

Community Expert , Oct 09, 2023 Oct 09, 2023

You should contact Adobe directly:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that'

...

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Community Expert ,
Oct 09, 2023 Oct 09, 2023

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You should contact Adobe directly:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)

Twitter: https://twitter.com/AdobeCare

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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