Skip to main content
I
iainh88334000
Participant
January 7, 2020
Answered

A Tabloid PDF created in InDesign is read as US Letter by the Printer Driver

  • January 7, 2020
  • 1 reply
  • 1484 views

Hi!


I'm exporting an 11" x 17" document from InDesign as a PDF. The PDF says it is 11" x 17" when I hover over the bottom left-hand corner, but when I open it to print, the driver sees it as 8.5" x 11".

 

Does anyone know why this might be happening, and what I can do to fix it?

 

Thanks!

 

Iain

 

 

This topic has been closed for replies.
Correct answer bucksommerkamp

Is 8.5x11" paper the default paper loaded in that printer (and chosen by that driver)? If you can switch to the larger paper and it works, it makes me wonder if the driver just (philosophically) assumes that every document will be going to 8.5x11" unless told otherwise, and isn't smart enough to peek into the file to make that decision.

1 reply

bucksommerkamp
Community Expert
bucksommerkampCommunity Expert
Community Expert
January 7, 2020

Can you change the printer driver to print at 11x17" paper? It sounds like it's trying to "shrink to fit" to an 8.5x11" paper size.

    I
    iainh88334000Author
    Participant
    January 8, 2020

    Hi, bucksommerkamp! Thanks for the reply!

     

    Yes, I can change the printer driver to print at 11x17" paper, so I can at least get the job done.

     

    I was more wondering "philosophically" what I might be doing wrong to cause this in the first place 🙂

    I
    iainh88334000Author
    Participant
    January 8, 2020

    Is 8.5x11" paper the default paper loaded in that printer (and chosen by that driver)? If you can switch to the larger paper and it works, it makes me wonder if the driver just (philosophically) assumes that every document will be going to 8.5x11" unless told otherwise, and isn't smart enough to peek into the file to make that decision.


    That makes sense! Thanks, bucksommerkamp! I was just confused because I've never encountered this problem before, and my client was telling me I'd supplied the document at the wrong size, when so far as I could tell, I hadn't! But some predisposition on the part of the driver (and it not checking in the file itself) would explain it. Thanks again!

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices