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Yaffa27001781khqh
Participating Frequently
November 20, 2023
Question

A white box shows on the screen a few seconds after I open Acrobat, Then It gets stuck

  • November 20, 2023
  • 2 replies
  • 2920 views

A white box shows on the screen a few seconds after I open Acrobat. Then It gets stuck, and I have to crush the program. It happens on every document; I have already tried to reinstall it. There is no way to work like that...

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    2 replies

    Y
    Yaffa27001781khqhAuthor
    Participating Frequently
    December 20, 2023

    The program was updated, and it's still appearing.

    I don't have access to Adobe Acrobat for more than two months!

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    December 21, 2023

    Hi there,

     

    Our engineers are still working on it, we will share the update as soon as we get any input.

     

    ~Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 15, 2024

    After the last update, the white screen was gone, but I couldn't do anything but watch the document; editing didn't work. This morning, I was notified that a new version was being updated. and now- it's back! The white screen is showing up again!! I already reboot my laptop. 

    It's already six months since my Acrobat has been out of order!!! 


    Hi there,

     

    Would you mind sharing the steps you are doing and getting this issue, a small video recording of the workflow would be very helpful to further narrow down the issue. 

     

    Also, share the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

    Regards
    Amal

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 21, 2023

    Hi @Yaffa27001781khqh 

     

    Hope you are doing well.

     

    This is a known issue and our engineering team is working on it.

     

    The fix will be available in the future updates.

     

    Thanks for your time and patience.

     

    ~Amal

    CG1965
    CG1965
    Participant
    November 24, 2023

    Hey Amal - this issue has just started occuring for me as well. Any news yet on when an update is expected?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    November 24, 2023

    Hi there,

     

    We do not have a fixed timeline. We will share the info. as soon as we get any update.

     

    Thanks for your time and patience.

     

    ~Amal

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