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A
Anonymous
July 21, 2023
Answered

About still charging after cancellation.

  • July 21, 2023
  • 1 reply
  • 1145 views
Hi there,
I have a problem. I canceled the membership within  7 free trials. Why till deduct fees from my bank account? The amount of fee is 33.09 in NZ.
Maybe something is wrong. Please help me check my account situation. I don't use the function of Adobe, and I I don't want pay continually.
Look forward to hearing from employees.
Or please provide a email address to me to resolve this problem. 

 

    This topic has been closed for replies.
    Correct answer Amal.

    Hi @31212287 

     

    Hope you are doing well and thanks for reaching out.

     

    This issue could be better handled by our billing team.

     

    I have shared more details via private message please check.

     

    Regards

    Amal

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    July 21, 2023

    Hi @31212287 

     

    Hope you are doing well and thanks for reaching out.

     

    This issue could be better handled by our billing team.

     

    I have shared more details via private message please check.

     

    Regards

    Amal

    S
    SHUANG31760890497g
    Participant
    August 18, 2023

    Thank for the message. I tried to stop your company's deductions via cancelling my account, but failed. This month, my money was still gone. Could you tell me how to stop deducting? Thank you.

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