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Acrobat 10 of CS6 Suite -- Keeps asking for License

New Here ,
Jul 02, 2020 Jul 02, 2020

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Acrobat 10 of my CS6 Suite has started to continually pop-up a window asking for a serial number.  I enter it in, and it goes to my Adobe.com account, then Acrobat 10 runs for about 30 seconds and it dies.  The rest of the CS6 Design Suite programs run great.

It has now (see attachments) ceased to run because it says trial expired.

It has triggered (see attachments) one warning from Norton.

I am using Windows 8.1.

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Crash or freeze , General troubleshooting

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correct answers 1 Correct answer

Explorer , Feb 16, 2024 Feb 16, 2024

Well said. I have extactly the same problem. 
Adobe is an utter disgrace. 
We paid good money for a CS6 perpetual license
I cannot get Adobe Acrobat X to work. It keeps displaying a license pop up dialog. 
I then add the license number and nothing happens. 
I am just praying this doesn't happen to the other programs in the Adobe CS6 Suite

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Adobe Employee ,
Jul 02, 2020 Jul 02, 2020

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Hi there

 

We are sorry for the trouble. As described, the Acrobat 10 of CS6 Suite is giving you the trial expired error message and asking for the serial number.

 

Please refer to the steps provided in the help article Adobe Creative Suite 6 applications unexpectedly revert to trial mode  and see if that works for you.

 

Also Adobe Acrobat 10 is an old and EOL application. For more information please refer to the help page End of support for Acrobat X and Reader X

 

Hope it will help

 

Regards

Amal

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Community Beginner ,
Sep 13, 2021 Sep 13, 2021

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I must admit one of the reasons I will never, ever, give Adobe my money again is due to this error. I *own* the CS6 suite. It doesn't matter that it has reached EOL, which is for SUPPORT and UPDATES. Adobe is now actively disabling the product, which is different. I am in the endless loop with Acrobat (not the rest of the CS6 suite, just acrobat) and cannot open / edit a file with it. I am currently looking at other PDF editing software that I can buy, but will NEVER give Adobe my money again.

I actually managed to get on the phone with Adobe and they basically had no idea how to fix this and (yes) used the EOL excuse.

 

I am also writing a letter to the Washington State Attorney general and encourage anyone else suffering from this to do the same. This is actively DISABLING an app, which is NOT the same as EOL. 

 

I even did a full uninstall and reinstall. I even, which is a pain, removed all instances of Adobe from the registry and then did an install.

 

The solution would be easy. Do the tiniest of updates for the CS6 suite that simply disables the license requirement. Instead, Adobe has decided to anger some of its installed base that does not use the product quite often enough to do the Cloud products.

 

A fairly good company that has gone down the tubes.

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Explorer ,
Feb 16, 2024 Feb 16, 2024

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Well said. I have extactly the same problem. 
Adobe is an utter disgrace. 
We paid good money for a CS6 perpetual license
I cannot get Adobe Acrobat X to work. It keeps displaying a license pop up dialog. 
I then add the license number and nothing happens. 
I am just praying this doesn't happen to the other programs in the Adobe CS6 Suite

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Explorer ,
Feb 16, 2024 Feb 16, 2024

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Please could you find a solution for this problem. 
Why can't the Adobe engineering team just remove the internet license validation routine for Adobe CS6 software. It must happen every time there is an internet connection available. 
And in fact, what makes this worse, is that this check must have been implemented by Adobe, quite recently.
Why was this even added?

Just get the engineering team to remove this routine from the Adobe Authentication Server. 

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Explorer ,
Feb 16, 2024 Feb 16, 2024

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And as Arcoth said, we don't want any more support, so the EOL argument, is meaningless.
We just want the software to work.

We bought the Adobe CS6 Suite under a perpetual license, for a one off payment. 

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