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A
amou3502431501qr
Participant
January 25, 2024
Question

Acrobat 2020 Pro Encountered a Problem...

  • January 25, 2024
  • 2 replies
  • 751 views

Good day!

I have Acrobat 2020 Pro installed on Windows Server 2022, and I received below alert message:

 

 

Does anyone know how to fix this?

 

I've already tried below methods and none of them worked:

  1. Reinstalling
  2. Use cleaner tool
  3. Install update: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/classic/dcclassic20.005nov2023.html#dc20-005novtwentytwentythree
  4. This method: https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html

 

Any help would be greatly appreciated, thanks!

...

This topic has been closed for replies.

2 replies

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David35403029u3r1
Participant
February 12, 2024

For anyone stuck on this issue. The current solution that was discovered by a reddit user is to remove KB5034129 that was just installed recently in Jan 2024. See here for some more info but I can confirm on Server 2022 (21H2) after removing the adove KB this corrected our Adobe issue. This also seems to affect Edge,Chrome and Firefox in other ways. https://www.reddit.com/r/sysadmin/comments/19ambbe/sanity_check_adobe_acrobatreaderpro_error_on/

D
David35403029u3r1
Participant
February 12, 2024

Here is some other links as well if ppl come here with additional issues besides adobe. https://websetnet.net/windows-server-2022-kb5034129-crashes-edge-chrome-and-firefox-with-white-screen-2/

J
JensXP
Participant
February 7, 2024

Hi,
we have the same issue on our Windows 2022 Terminal Server. Did you find a solution yet?
Greetings
Jens

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