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J
Josh35455153ie1f
Participant
February 14, 2024
Question

Acrobat 2020 Pro - Please Wait - can't fix after searching forum

  • February 14, 2024
  • 1 reply
  • 2398 views

I recently paid and downloaded Adobe Acrobat Pro 2020 because I was getting the "please wait... If this message is not eventually replced by the proper contents of the document, your PDF viewer may not be able to display this type of document." through Acrobat reader.

 

Needless to say, after spending the money, I'm still getting this same message in Pro.  I have searched this forum and the web for solutions and all it says is to download acrobat reader, which doesn't work. I've also gone into prefernces and turned off "enable assistive technology support" and this also didn't work.

 

I'm very frustrated as I need to edit this document and return it and I don't know what to do next.

 

Any help is appreciated!

 

Josh 

This topic has been closed for replies.

1 reply

BarlaeDC
Community Expert
BarlaeDCCommunity Expert
Community Expert
February 14, 2024

HI,

 

Are you able to share the document ( or a document) that shows the problem, this is normally shown when the PDF file contains something that cannot be shown for a specific reason such as "JavaScript is turned off".

J
Josh35455153ie1fAuthor
Participant
February 14, 2024

Here's the file, however it happens to other .pdf files as well.  

try67
Community Expert
try67Community Expert
Community Expert
February 14, 2024

This file was saved incorrectly. When this message appears it means the file was created using LiveCycle Designer, and someone tried to open it in an application that doesn't support this special type of PDF files. Instead of saving the original file they then used the "Save As PDF" command (or something similar) in their browser, and the result is that the error message got saved, instead of the original file's contents.

There's no way to fix this file, other then to go back to the original link, and save it again.

If you do that you could open it in any version of Acrobat.

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