Acrobat 2020 Sign-In Loop

[kevin_2357]

Installed Acrobat Pro 2020 on two new computers using two newly purchased licenses/serial numbers.  After opening the program, I am prompted to use a QR code or URL to log in.  Logging in using either method appears to be successful, but I after I open Acrobat,  I am presented with the QR code/link screen again.

Any tips on how to get past this sign-in loop?

[S. S · Accepted solution]

Hi @kevin_2357,

Hope you are doing well. Sorry for your experience with activating Acrobat.

It would be interesting to understand, where from you downloaded the installer. Was it from the link you received from Adobe with the serial number?

What I'd suggest here would be to register the product here: https://adobe.ly/3ZTc8Iy and then download the installer from your profile.

Once done, it should install, and you might not be prompted for any URL login or QR scan. It might ask you to log in using the Adobe ID you registered the product with, but that should mostly be it.

Hope this helps.

-Souvik

[kevin_2357]

This process worked.  It looks like I had an old installer.

Thanks!

[S. S]

@kevin_2357,

Thanks for letting me know that it worked. 

I have marked the solution as correct for future users to use it as reference!

Best Regards,
Souvik

[birgit_2183]

Hi,

it doesn`t work for us.

We are still getting the loop.