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kevin_2357
Participant
October 1, 2024
Answered

Acrobat 2020 Sign-In Loop

  • October 1, 2024
  • 1 reply
  • 12678 views

Installed Acrobat Pro 2020 on two new computers using two newly purchased licenses/serial numbers.  After opening the program, I am prompted to use a QR code or URL to log in.  Logging in using either method appears to be successful, but I after I open Acrobat,  I am presented with the QR code/link screen again.

 

Any tips on how to get past this sign-in loop?

    Correct answer Souvik Sadhu

    Hi @kevin_2357,

     

    Hope you are doing well. Sorry for your experience with activating Acrobat.

     

    It would be interesting to understand, where from you downloaded the installer. Was it from the link you received from Adobe with the serial number?

     

    What I'd suggest here would be to register the product here: https://adobe.ly/3ZTc8Iy and then download the installer from your profile.

     

    Once done, it should install, and you might not be prompted for any URL login or QR scan. It might ask you to log in using the Adobe ID you registered the product with, but that should mostly be it.

     

    Hope this helps.


    -Souvik

    1 reply

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity ManagerCorrect answer
    Community Manager
    October 1, 2024

    Hi @kevin_2357,

     

    Hope you are doing well. Sorry for your experience with activating Acrobat.

     

    It would be interesting to understand, where from you downloaded the installer. Was it from the link you received from Adobe with the serial number?

     

    What I'd suggest here would be to register the product here: https://adobe.ly/3ZTc8Iy and then download the installer from your profile.

     

    Once done, it should install, and you might not be prompted for any URL login or QR scan. It might ask you to log in using the Adobe ID you registered the product with, but that should mostly be it.

     

    Hope this helps.


    -Souvik

    K
    kevin_2357Author
    Participant
    October 2, 2024

    This process worked.  It looks like I had an old installer.

     

    Thanks!

    S
    skf_2183
    Participant
    November 7, 2024

    Hi @birgit_2183,

     

    Sorry for the trouble.

     

    You might want to try the steps mentioned here: Activation limit reached or Sign-in failed error

     

    Also, you might want to log in to https://account.adobe.com/security/ -> scroll down to the active sessions-> remove any devices that you see, and then try again.

     

    Hope this helps.

     

    -Souvik

     


    Hi,

     

    sorry, but didn´t work either.

     

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