Acrobat 2023.008.20555 Doesn't Upgrade

[caring_vibrancy5CF2]

Not only does this version lack a "Check for Updates" option in the menu, it has a scheduled task that is named "Adobe Accrobat Update Task" that had never run before I manually launched it, and if it did anything when that happened, I've seen no evidence of it.   Help / About still reports 2023.008.20555.

Tenable is complaining because I'm not up to date therefore vulnerable  (APSB24-70) and wants me to run version 2024003.20112.  The application lacks any kind of update capability in its menus, which is unbelievable.  

Going to the Creative Cloud site, it shows my install Acrobat is the latest:

  That's just not right.

So ... how do I update when the tools think last year's code is up to date?

[caring_vibrancy5CF2]

The screenshot I should've included:

[ravinderg62643219]

Hi @caring_vibrancy5CF2 

Could you please share the following information to help debug the issue

1. export of registry hive HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe

2. AdobeARM.log from user's Temp folder (%Temp%)

As a workaround you can try downloading the latest patch from https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuoussep2024.htm... and run it manually to update to latest version.

Regards

Ravi

[caring_vibrancy5CF2]

Thanks Ravi,

Registry extract is attached; that log file goes back forever, but here's from 10/1 onward:

[2024-10-01 03:02:37:0978] Adobe ARM 1.824.460.1091 logging started.
[2024-10-01 03:02:37:0979] Command Line:
[2024-10-01 03:02:37:0999] Too soon to check for arm update
[2024-10-01 03:02:38:0004] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}
[2024-10-01 03:02:38:0004] ProductName: Adobe Acrobat (64-bit)
[2024-10-01 03:02:38:0004] ProductVersion: 23.008.20555
[2024-10-01 03:02:38:0004] ProductUACPatching: enabled
[2024-10-01 03:02:38:0024] FeatureLockDown set to disable Updater.
[2024-10-01 03:02:38:0024] Error Code: 100100
[2024-10-01 03:02:38:0024] Automatic updates preference is off, code: 120200
[2024-10-01 03:02:38:0025] Using registered preference AUTO_ALL
[2024-10-01 03:02:38:0025] Last check for updates not expired, code: 120300
[2024-10-01 03:02:38:0234] ARM returns ERROR_SUCCESS
[2024-10-01 03:02:38:0234] Adobe ARM 1.824.460.1091 logging finished.

[2024-10-01 06:32:37:0970] Adobe ARM 1.824.460.1091 logging started.
[2024-10-01 06:32:37:0970] Command Line:
[2024-10-01 06:32:37:0990] Too soon to check for arm update
[2024-10-01 06:32:37:0995] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}
[2024-10-01 06:32:37:0995] ProductName: Adobe Acrobat (64-bit)
[2024-10-01 06:32:37:0995] ProductVersion: 23.008.20555
[2024-10-01 06:32:37:0995] ProductUACPatching: enabled
[2024-10-01 06:32:38:0015] FeatureLockDown set to disable Updater.
[2024-10-01 06:32:38:0015] Error Code: 100100
[2024-10-01 06:32:38:0015] Automatic updates preference is off, code: 120200
[2024-10-01 06:32:38:0015] Using registered preference AUTO_ALL
[2024-10-01 06:32:38:0016] Last check for updates not expired, code: 120300
[2024-10-01 06:32:38:0231] ARM returns ERROR_SUCCESS
[2024-10-01 06:32:38:0231] Adobe ARM 1.824.460.1091 logging finished.

[2024-10-01 09:00:01:0151] Adobe ARM 1.824.460.1091 logging started.
[2024-10-01 09:00:01:0151] Command Line:
[2024-10-01 09:00:01:0172] Too soon to check for arm update
[2024-10-01 09:00:01:0179] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}
[2024-10-01 09:00:01:0179] ProductName: Adobe Acrobat (64-bit)
[2024-10-01 09:00:01:0179] ProductVersion: 23.008.20555
[2024-10-01 09:00:01:0179] ProductUACPatching: enabled
[2024-10-01 09:00:01:0199] FeatureLockDown set to disable Updater.
[2024-10-01 09:00:01:0199] Error Code: 100100
[2024-10-01 09:00:01:0199] Automatic updates preference is off, code: 120200
[2024-10-01 09:00:01:0199] Using registered preference AUTO_ALL
[2024-10-01 09:00:01:0200] Last check for updates not expired, code: 120300
[2024-10-01 09:00:01:0409] ARM returns ERROR_SUCCESS
[2024-10-01 09:00:01:0409] Adobe ARM 1.824.460.1091 logging finished.

[2024-10-01 10:02:38:0010] Adobe ARM 1.824.460.1091 logging started.
[2024-10-01 10:02:38:0021] Command Line:
[2024-10-01 10:02:38:0042] Too soon to check for arm update
[2024-10-01 10:02:38:0068] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}
[2024-10-01 10:02:38:0068] ProductName: Adobe Acrobat (64-bit)
[2024-10-01 10:02:38:0068] ProductVersion: 23.008.20555
[2024-10-01 10:02:38:0068] ProductUACPatching: enabled
[2024-10-01 10:02:38:0087] FeatureLockDown set to disable Updater.
[2024-10-01 10:02:38:0087] Error Code: 100100
[2024-10-01 10:02:38:0088] Automatic updates preference is off, code: 120200
[2024-10-01 10:02:38:0088] Using registered preference AUTO_ALL
[2024-10-01 10:02:38:0089] Last check for updates not expired, code: 120300
[2024-10-01 10:02:38:0305] ARM returns ERROR_SUCCESS
[2024-10-01 10:02:38:0305] Adobe ARM 1.824.460.1091 logging finished.

[2024-10-01 13:32:38:0014] Adobe ARM 1.824.460.1091 logging started.
[2024-10-01 13:32:38:0021] Command Line:
[2024-10-01 13:32:38:0042] Too soon to check for arm update
[2024-10-01 13:32:38:0058] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}
[2024-10-01 13:32:38:0059] ProductName: Adobe Acrobat (64-bit)
[2024-10-01 13:32:38:0059] ProductVersion: 23.008.20555
[2024-10-01 13:32:38:0059] ProductUACPatching: enabled
[2024-10-01 13:32:38:0078] FeatureLockDown set to disable Updater.
[2024-10-01 13:32:38:0078] Error Code: 100100
[2024-10-01 13:32:38:0078] Automatic updates preference is off, code: 120200
[2024-10-01 13:32:38:0078] Using registered preference AUTO_ALL
[2024-10-01 13:32:38:0079] Last check for updates not expired, code: 120300
[2024-10-01 13:32:38:0281] ARM returns ERROR_SUCCESS
[2024-10-01 13:32:38:0281] Adobe ARM 1.824.460.1091 logging finished.

[2024-10-01 14:46:53:0854] Adobe ARM 1.824.460.1091 logging started.
[2024-10-01 14:46:53:0871] Command Line:
[2024-10-01 14:46:53:0893] Too soon to check for arm update
[2024-10-01 14:46:53:0925] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}
[2024-10-01 14:46:53:0925] ProductName: Adobe Acrobat (64-bit)
[2024-10-01 14:46:53:0925] ProductVersion: 23.008.20555
[2024-10-01 14:46:53:0925] ProductUACPatching: enabled
[2024-10-01 14:46:53:0946] FeatureLockDown set to disable Updater.
[2024-10-01 14:46:53:0946] Error Code: 100100
[2024-10-01 14:46:53:0946] Automatic updates preference is off, code: 120200
[2024-10-01 14:46:53:0947] Using registered preference AUTO_ALL
[2024-10-01 14:46:53:0947] Last check for updates not expired, code: 120300
[2024-10-01 14:46:54:0149] ARM returns ERROR_SUCCESS
[2024-10-01 14:46:54:0149] Adobe ARM 1.824.460.1091 logging finished.

[2024-10-01 14:47:59:0849] Adobe ARM 1.824.460.1091 logging started.
[2024-10-01 14:47:59:0850] Command Line:
[2024-10-01 14:47:59:0871] Too soon to check for arm update
[2024-10-01 14:47:59:0876] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}
[2024-10-01 14:47:59:0876] ProductName: Adobe Acrobat (64-bit)
[2024-10-01 14:47:59:0876] ProductVersion: 23.008.20555
[2024-10-01 14:47:59:0876] ProductUACPatching: enabled
[2024-10-01 14:47:59:0897] FeatureLockDown set to disable Updater.
[2024-10-01 14:47:59:0897] Error Code: 100100
[2024-10-01 14:47:59:0897] Automatic updates preference is off, code: 120200
[2024-10-01 14:47:59:0898] Using registered preference AUTO_ALL
[2024-10-01 14:47:59:0898] Last check for updates not expired, code: 120300
[2024-10-01 14:48:00:0110] ARM returns ERROR_SUCCESS
[2024-10-01 14:48:00:0110] Adobe ARM 1.824.460.1091 logging finished.

[2024-10-01 14:48:52:0105] Adobe ARM 1.824.460.1091 logging started.
[2024-10-01 14:48:52:0106] Command Line:
[2024-10-01 14:48:52:0126] Too soon to check for arm update
[2024-10-01 14:48:52:0133] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}
[2024-10-01 14:48:52:0133] ProductName: Adobe Acrobat (64-bit)
[2024-10-01 14:48:52:0133] ProductVersion: 23.008.20555
[2024-10-01 14:48:52:0133] ProductUACPatching: enabled
[2024-10-01 14:48:52:0151] FeatureLockDown set to disable Updater.
[2024-10-01 14:48:52:0151] Error Code: 100100
[2024-10-01 14:48:52:0151] Automatic updates preference is off, code: 120200
[2024-10-01 14:48:52:0152] Using registered preference AUTO_ALL
[2024-10-01 14:48:52:0152] Last check for updates not expired, code: 120300
[2024-10-01 14:48:52:0364] ARM returns ERROR_SUCCESS
[2024-10-01 14:48:52:0364] Adobe ARM 1.824.460.1091 logging finished.

[2024-10-02 14:00:01:0189] Adobe ARM 1.824.460.1091 logging started.
[2024-10-02 14:00:01:0197] Command Line:
[2024-10-02 14:00:01:0218] Too soon to check for arm update
[2024-10-02 14:00:01:0225] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}
[2024-10-02 14:00:01:0225] ProductName: Adobe Acrobat (64-bit)
[2024-10-02 14:00:01:0225] ProductVersion: 23.008.20555
[2024-10-02 14:00:01:0225] ProductUACPatching: enabled
[2024-10-02 14:00:01:0245] FeatureLockDown set to disable Updater.
[2024-10-02 14:00:01:0245] Error Code: 100100
[2024-10-02 14:00:01:0245] Automatic updates preference is off, code: 120200
[2024-10-02 14:00:01:0246] Using registered preference AUTO_ALL
[2024-10-02 14:00:01:0246] Last check for updates not expired, code: 120300
[2024-10-02 14:00:01:0452] ARM returns ERROR_SUCCESS
[2024-10-02 14:00:01:0452] Adobe ARM 1.824.460.1091 logging finished.

[2024-10-03 14:00:01:0213] Adobe ARM 1.824.460.1091 logging started.
[2024-10-03 14:00:01:0224] Command Line:
[2024-10-03 14:00:07:0177] Newer version ARM update is not available
[2024-10-03 14:00:07:0194] ProductCode: {AC76BA86-1033-FFFF-7760-BC15014EA700}
[2024-10-03 14:00:07:0194] ProductName: Adobe Acrobat (64-bit)
[2024-10-03 14:00:07:0194] ProductVersion: 23.008.20555
[2024-10-03 14:00:07:0194] ProductUACPatching: enabled
[2024-10-03 14:00:07:0213] FeatureLockDown set to disable Updater.
[2024-10-03 14:00:07:0213] Error Code: 100100
[2024-10-03 14:00:07:0213] Automatic updates preference is off, code: 120200
[2024-10-03 14:00:07:0214] Using registered preference AUTO_ALL
[2024-10-03 14:00:08:0546] MDOV1615
[2024-10-03 14:00:08:0547] New file object: AcroServicesUpdater2_x64.exe
[2024-10-03 14:00:08:0547] MDOV1615
[2024-10-03 14:00:08:0547] MDOV1615
[2024-10-03 14:00:17:0978] WriteSharedMemory(): succeeded. mapping obj name: Global\{E8F34725-3471-4506-B28B-47145817B1AE}_-2111740184thsnYaViMRAeBoda
[2024-10-03 14:00:18:0536] ARM returns ERROR_SUCCESS
[2024-10-03 14:00:18:0536] Adobe ARM 1.824.460.1091 logging finished.

[2024-10-03 14:00:18:0801] Adobe ARM 1.824.460.1091 logging started.
[2024-10-03 14:00:18:0801] Command Line: /CloseApplications /FOLDER:""
[2024-10-03 14:00:18:0801] ARM returns ERROR_SUCCESS
[2024-10-03 14:00:18:0801] Adobe ARM 1.824.460.1091 logging finished.

[2024-10-03 14:00:21:0048] Adobe ARM 1.824.460.1091 logging started.
[2024-10-03 14:00:21:0048] Command Line: /ProcessResult /PRODUCT:{291AA914-A987-4CE9-BD63-0C0A92D435E5} /LANG:ENU
[2024-10-03 14:00:23:0301] ARM returns ERROR_SUCCESS
[2024-10-03 14:00:23:0301] Adobe ARM 1.824.460.1091 logging finished.

[ravinderg62643219 · Accepted solution]

Hi @caring_vibrancy5CF2 

Thanks for sharing the requested information. As per the logs, you have feature lockdown set on the machine to disable auto-updates, hence no updates are agetting applied. Please change the below key value to 1 to enable auto -updates

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown]
"bUpdater"=dword:00000000

Regards

Ravi

[caring_vibrancy5CF2]

That worked perfectly, thank you very much!!

If it's not too much more to ask, I "own" SCCM for our hospitals and there are a few other machines this is happening on.  Are there other registry entries I should be setting to tell the endpoints to update via SCCM and/or ones I should check to make sure they aren't blocking it? 
I had assumed that was all auto-magic, and mostly it is ... but there are exceptions.  

Thanks again!