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Pierre6551
Participant
October 18, 2024
質問

Acrobat 64 bit "Not responding".

  • October 18, 2024
  • 返信数 1.
  • 2036 ビュー

I had to re-install Windows 11, 64 bit, on my laptop. I later re-installed Acrobat Pro 64 bit, for which I have a licence, but now I can't get Acrobat to edit any PDF files. When I select "Edit" Acrobat just stops responding. Sometimes, after 10 minutes, if I return to that file then the egg timer has gone away, but as soon as I select another option to do something then the same error appears - "Stopped responding".

I have tried using Acrobat 64 bit and 32 bit, and used the Adobe program that deletes any Adobe application beforehand but nothing works.

Acrobat worked perfectly before I re-installed Windows, and any other programs that I have re-installed are all working perfectly.

Perhaps someone might have an answer to this problem ?

返信数 1

A
Adobe Employee
Ankita5E56
Adobe Employee
October 22, 2024

Hi @Pierre6551 

 

Thank you for reaching out and we are extremely sorry for the inconvenience caused. To troubleshoot and fix the issue, can we please request you for some additional information

 

  1.           What is the version of Acrobat that you are using?
  2.           Is it possible for you to share the document that is leading to hang state?
  3.           Can you please share OS version?
  4.           Additional details :
  •          Is the hang file-specific, or does it occur with any file?
  •          Does the hang state occur for other acrobat workflows as well?
  •          Have you tried restarting your system, and does it help in preventing the not responding state?

 

Regards,

Ankita

P
Pierre6551作成者
Participant
October 22, 2024

Hi, thanks for responding. I had to approach Adobe directly, and they informed me that there is a compatability issue between Win 11 Pro and the downloaded version of Adobe Acrobat DC Pro. I have reached an agreement with them and I have a fully licenced version of Acrobat 2020, which is now working perfectly.

Again, thanks for responding to my post.

Best regards, Pierre6551.

bill62
bill62
Participant
December 13, 2024

Interesting update.

Tried right clicking on acrobat icon and selected run as administrator.  This requested a change to my system which I responded "yes" to.

Acrobat ran without hanging with (not responding) msg.

Now I can click on the Acrobat icon as usual (without selecting run as administrator) and Acrobat starts and runs without hanging

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