acrobat 9 pro serial number

Question

When attempting to open Acrobat 9 Pro now, I get a message asking me for my serial number. Either that or to open another registered product from CS5. I do that, and nothing happens. I get the same message. I've gone through the serial number locator and put in my serial number, and i get a message that the serial number is incorrect. All of my other programs are working just fine, I simply need Acrobat Pro to work. Can anyone help or point me to a resolution for this?

Thank you.

kglad · Accepted Answer

I did that... no dice. Just the serial for the entire suite. I don't have a serial printed on the back of my CD jacket like they say, and the identity website says it doesn't have my product code.

this confirms that you should have (and will need) a separate acrobat pro 9 serial number, CS5 Design Premium release notes

authorizeduser · Answer

I made an effort to figure this out.If you have the student/teacher edition of Adobe Creative Suite, I believe any edition, you had to verify you were at student at this exact web address: http://www.identit-e.com/adobeIf you have your product ID (which is clearly written on the packaging or in your email...NOT your serial number) - and you're either still a student or smart enough to figure out what email address you used when you purchased/verified (your school email address) - you can try to verify again and it will say it's already been confirmed. Then you can click to see confirmation details and VOILA, BOTH serial numbers are listed. I have not received my serial number for Acrobat Pro 9 anywhere else, so I guess this is the only place you will find it if you have the student/teacher edition Happy hunting!

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