Skip to main content
Participant
March 6, 2017
Answered

Acrobat adobe DC says "not responding"

  • March 6, 2017
  • 1 reply
  • 6988 views

I just installed Acrobat Reader DC on windows 7 professional.   I installed it because acrobat x would not print. I can open a PDF file , but when I try printing it,  Acrobat says "not responding".   When I open Acrobat Reader, and click on anything, Acrobat Reader says "not responding.

Please help, I need to print out my taxes in PDF format.

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi allenw58272215

Please try the troubleshooting steps provided below:

  • "Repair Installation" under the Help menu.
  • Run application as administrator.  Right click on Application icon/shortcut and select "Run as administrator" from the list.
  • Try "Print as Image" option to print file.

You can also refer the troubleshooting steps provided here: Troubleshoot Windows system errors, freezes | Adobe software

Check if this helps.

If the issue still persists, please confirm the dot version of Adobe Acrobat Reader DC you are using.

Also, let us know if this happens only while printing PDF.

Regards,

Meenakshi

1 reply

Meenakshi Negi
Meenakshi NegiCorrect answer
Legend
March 20, 2017

Hi allenw58272215

Please try the troubleshooting steps provided below:

  • "Repair Installation" under the Help menu.
  • Run application as administrator.  Right click on Application icon/shortcut and select "Run as administrator" from the list.
  • Try "Print as Image" option to print file.

You can also refer the troubleshooting steps provided here: Troubleshoot Windows system errors, freezes | Adobe software

Check if this helps.

If the issue still persists, please confirm the dot version of Adobe Acrobat Reader DC you are using.

Also, let us know if this happens only while printing PDF.

Regards,

Meenakshi