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morrislam
Participating Frequently
November 10, 2023
Question

Acrobat Autotag adds Times-Roman font to PDF that causes font missing error in PDF/UA validation

  • November 10, 2023
  • 1 reply
  • 4110 views

Hi I am using Mac Acrobat DC Pro ver. 2023.006.20360 for accessible PDF tagging. Autotag document adds the new font “Times-Roman” to PDFs causing font missing error in PDF/UA validation. Using Acrobat Preflight to embed the missing font does not help even though Preflight report indicates the font has been successfully embedded. Anyone knows how to fix this issue? Thanks.

 

Screen shots of before and after attached.

    1 reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 12, 2023

    Don't you have a document to share, both, the before and the after?

    ABAMBO | Hard- and Software Engineer | Photographer
    M
    morrislamAuthor
    Participating Frequently
    November 13, 2023

    Thanks for your help, Abambo! Here are the before and after PDFs. 

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Legend
    November 13, 2023

    Thanks Abambo for your info. According to the discussion link above, Adobe is aware of this problem since 2018, and it has not been addressed so far. Do disappointed!


    From the screen captures, it appears that the ANSI/TrueType fonts were never embedded into PDF when the original version was exported to PDF.

     

    On a hunch, see if this workflow solves the problem.

    Before you autotag it, use Acrobat's Preflight utility to embed all of the fonts.

    Then AutoTag the PDF.

     

    FYI, the Times-Roman and Helvetica fonts shown in the screen captures are Adobe's default sans-serif and sans fonts it uses to represent all variations of Times (like Times New Roman on Windows systems) and Arial.

     

    FYI2, haven't heard anything from Adobe's engineers that they are working on this bug.

     

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