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Old Tex
Participant
May 24, 2023
Answered

Acrobat can't find my Brother MFC-7840W scanner

  • May 24, 2023
  • 1 reply
  • 1158 views

Acrobat Standard 2020 was working perfectly on my Dell laptop (Win 10) & Brother printer/scanner until the network interface card (LAN) on the Brother crapped out. I reconnected the Brother to my network thru wi-fi. Now Acrobat sees it as a printer but cannot find it as a scanner. How do I get Acrobat to recognize scanner now?

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Correct answer Karl Heinz Kremer

You may have to re-install the driver for the device and configure it to use the new interface. If that does not work, you may have to get in touch with Brother's customer support. 

1 reply

Karl Heinz Kremer
Community Expert
Karl Heinz KremerCommunity ExpertCorrect answer
Community Expert
May 24, 2023

You may have to re-install the driver for the device and configure it to use the new interface. If that does not work, you may have to get in touch with Brother's customer support. 

R
Ral34965028jmrq
Participant
January 23, 2024

Drives and softwares are ok and I've installed the printer and the adobe many times. Nothing change. There is alwauys a message telling that printer is off, instal newer drive... The printer scan and print with anothers apps. Only whith adobe it don't scan. I've using both options: usb and wifi.

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