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Acrobat can't print custom size paper

Explorer ,
Jun 08, 2023 Jun 08, 2023

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Hi There,

I have converted a 8.5×5.5 inch MS Word file to PDF by Acrobat and while going to print, I can see that the page is not fully covered in the Previewer Window and after pressing "Print" button, it is showing error messages. The page is however spooling off from the printer but blank. Surprisingly, A4 page PDF can be printed well using the same printer.

 

Anyone have an idea why this error is occuring and how to resolve this?

 

Thanks in Advance.

 

print pdf.jpgexpand imagecouldnot printed.jpgexpand imageerror occured.jpgexpand image

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Edit and convert PDFs , How to , PDF , Print and prepress

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Community Expert ,
Jun 08, 2023 Jun 08, 2023

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What is your page size as defined in the printer driver? What is your Acrobat version? Please give us the exact version (Help→About Acrobat).

ABAMBO | Hard- and Software Engineer | Photographer

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Explorer ,
Jun 09, 2023 Jun 09, 2023

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acrobat version.jpgexpand image

Before going through print process, I have set custom paper size 8.5×5.5 in my printer properties/preferences with a custom name and that Profile comes up automatically while giving Print command from acrobat.

 

I have attached the Acrobat version information with this reply.

 

Thanks

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