Acrobat can't recognize text

New Here ,
Apr 24, 2020 Apr 24, 2020

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I'm trying to get Acrobat to recognize text but I keep getting the following error. I tried to uninstall and reinstall the program multiple times but no use. help please I'm tired of it.

 

Annotation 2020-04-24 175704.pngAnnotation 2020-04-24 175746.pngAnnotation 2020-04-24 175803.png

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correct answers 1 Correct answer

Adobe Employee , Apr 29, 2020 Apr 29, 2020

Hi there 

 

We are sorry for the trouble and the delay in response. As described you are getting the paper capture recognition error message 

 

Please try the steps provided in the help article (https://helpx.adobe.com/in/acrobat/kb/acrobat-could-access-recognition-service.html) and see if that works.

 

Let us know how it goes

 

Regards

Amal

 

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Adobe Community Professional ,
Apr 24, 2020 Apr 24, 2020

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I've moved this to the Acrobat forum so that proper help can be offered.

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Adobe Employee ,
Apr 29, 2020 Apr 29, 2020

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Hi there 

 

We are sorry for the trouble and the delay in response. As described you are getting the paper capture recognition error message 

 

Please try the steps provided in the help article (https://helpx.adobe.com/in/acrobat/kb/acrobat-could-access-recognition-service.html) and see if that works.

 

Let us know how it goes

 

Regards

Amal

 

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New Here ,
May 03, 2020 May 03, 2020

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Hello,

That's solved my issue, it worked. Thanks a lot

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Adobe Employee ,
May 05, 2020 May 05, 2020

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Hi there 

 

We are glad to hear that the issue got fixed. 

 

Feel free to contact us for any assistance required in the future. 

 

Regards

Amal

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New Here ,
Aug 05, 2022 Aug 05, 2022

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This solved it for me, too!  Thank you!

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