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Participant
July 10, 2023
Question

Acrobat Cancellation and refund request

  • July 10, 2023
  • 2 replies
  • 360 views

Hello! I purchased adobe acrobat last July 1st via apple-app store and cancelled it last July 8th. I would like to know if I can still get a full refund? Or how do I contact customer support to request for a refund?

Thank you! 🙂 

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2 replies

AkanchhaS8194121
Legend
August 1, 2023

Hi,

 

Adobe cannot cancel subscriptions purchased from AppStore or Google PlayStore. These are mainly Premium subscriptions for mobile. And for the cancellation, you need to contact Apple or Google support.

https://www.adobe.com/devnet-docs/acrobat/android/en/mv-managesubscriptions.html#cancel-a-subscription 

 

Note: in your account, your subscription status is canceled now. 

 

~Akanchha

try67
Community Expert
Community Expert
July 10, 2023

You need to contact Adobe Customer Support.