Acrobat cannot print 11x17 from multi-purpose tray on Brother MFC-J6555DW

[Christopher27243271mpgm]

Hello,

I recently purchased a new printer for my home office, a Brother MFC-J6555DW.  It fits letter in the main tray and can print up to 11x17 from the multi-purpose tray.  I frequently need to print on 11x17 sheets from Acrobat, especially scanned files.  I have found that while all other apps (I've tried AutoCAD, Excel, and Word) print fine to 11x17, Acrobat does not.  It comes up with two errors, "An error occurred while printing the document," followed by "The document could not be printed." 

Curiously Acrobat prints fine to the main tray in letter size.

Running Acrobat Standard DC version 2022.002.20191 64 bit.  I have tried the fix to uncheck enhanced security but there was no change.

Any help is greatly appreciated.

[Christopher27243271mpgm · Accepted solution]

This was resolved when I updated the Brother drivers.  This is a corporate PC so it took some time to get support to allow it.

No idea why the Windows default driver wouldn't do the job!