Acrobat causing Outlook to freeze up

Forum|Forum|6 years ago
October 28, 2019
3 replies
1246 views

As of the recent update to Acrobat we are seeing issues with Outlook freezing up. If we close out of Adobe Acrobat while Outlook is frozen, it unfreezes and is usable again.

We have tried uninstalling both Office and Acrobat and reinstalling, we even did a clean install of both on a new computer with the same results with a rebuild OST.

There are some application hang entries in the event viewer referencing the 64BitMAPIBroker.exe which I believe to be a component of the Adobe Outlook plugin. Disabling the adobe outlook plugin didnt seem to help. I have also tried to turn off the enhanced security within Acrobat to no avail.

Any one else having this problem?

This topic has been closed for replies.

B

barryms

Participant

I began experiencing this problem within about the last month. The Acrobat plugin is becoming unusuable. I spend much of my day rebotting my computer simply to be able to store a few emails before it happens again. Has some genius out there found a solution?

Meenakshi Negi

Legend

Hi Barryms!

Sorry for the trouble caused.

Could you please share more details about the issue with us?

Share the Acrobat, Outlook, and OS versions on the machine.

Ensure that you are using the latest version of the application. You may check the latest updates available for the application on the following page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

Thanks,

Meenakshi

Q

Quality5E7C

Participant

Any solutions to this?

F

Francis5FE0

Participant

Hi,

This is still an issue for one of my customers with O365 Office.

Below is the Adobe error when closing the Adobe application, emailing a file still works. We have spent some time troubleshooting this . Based on this we have noted there is a conflict between the latest version of MS Office O365(16.0.13127.21216) and latest Adobe Reader DC (2020.013.20074) version(Dec 2020).

Adobe Acrobat 64BitMAPIBroker has stopped. When you close it after a succesful mail being sent.

Any ideas anyone - been going on a long time!!

K

kellyb85533831

Participant

Yes, I have a user with the same issue. Have you found a solution yet?