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Inspiring
August 23, 2024
Question

Acrobat Collaboration Synchronizer energy consumption

  • August 23, 2024
  • 2 replies
  • 2330 views

M3 Max MacBook Pro, macOS Sonoma 14.5

 

Earlier this morning I shared a PDF document for collaboration using the built-in Acrobat DC feature.

Even after closing the document (with Acrobat still running), the Acrobat Collaboration Synchronizer process was using between 150 and 200% of CPU energy. 

I used the AppTamer application to put a limit on it when Acrobat was not in focus and it helped but I believe this should have not happened in the first place.

More worrying, though, is the fact that:

1. the process should not be running if the shared document is not open

2. the process should not be running if Acrobat has been quit!!

I have been obliged to Quit the process in Activity Monitor to prevent it from using resources best needed elsewhere. 

Please fix this kind of damaging behaviour as soon as possible.

2 replies

Participant
July 21, 2025

Same issue here.. MacBook Pro M1, latest versions of CC and macOS. All background threads are closed, but every morning the battery is empty. 

S_S
Community Manager
Community Manager
January 21, 2025

Hi @Inélsòre,

 

Hope you are doing well. Sorry for the trouble, and the delayed response.

 

Would you mind updating the app to the latest version and lettings us know if the issue is fixed?

To do so, go to Acrobat-> Check for Updates.


-Souvik

einmanncombo.de
Participating Frequently
February 12, 2025

Some problem here, macOS 15.3.1, lates Acrobat release 2024.005.20400.
Macbook battery empty by this after 10 hours.

--www.einmanncombo.dewww.xing.com/profile/klaas_posseltwww.linkedin.com/in/einmanncombowww.twitter.com/einmanncombo
einmanncombo.de
Participating Frequently
February 13, 2025

As an addition:

The Synchronizer uses much energy if the Macbook in in sleep mode and the mac gets quite warm.

 

I dont have this problem with a M3 MAX MacBook with macOS 14.

--www.einmanncombo.dewww.xing.com/profile/klaas_posseltwww.linkedin.com/in/einmanncombowww.twitter.com/einmanncombo