Acrobat crashes when I open a PDF in the Fill & Sign-Tool

[Gerald38632264ber3]

Greetings,

My Acrobat crashes every time I try to use the Fill & Sign-Tool with a PDF file.

Everything else works fine, I can edit the PDF (using this as a workaround) and the other functions.

The problem occured five days ago. I've already tried to reinstall and to install the latest update. 

Does anyone have an idea? Thanks a lot in advance!

The crash report is the following:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="16.1.0.202403280551_9c717c1" clientVersion="16.1.0.202403280551_9c717c1" applicationName="Adobe Acrobat" applicationVersion="24.002.20933" build="0" source="Windows-Client" crashType="n/a">

<time year="2024" month="7" day="16" hour="11" minute="37" second="36" timeoffset="60" timezone="Mitteleuropäische Sommerzeit"/>

<user guid="462b1267-75a7-4385-b230-0fc49eb9fb9d"/>

<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="19045" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="16156" machine="Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz" model="Intel64 Family 6 Model 142 Stepping 12" cpuCount="8" cpuType="586" cpuFreq="1992 MHz" processorArchitecture="0"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 620" description="Intel(R) UHD Graphics 620" driverDate="20220120000000.000000-000" driverVersion="30.0.101.1338" videoModeDescription="1920 x 1200 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_3EA0&#38;SUBSYS_229217AA&#38;REV_02&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

</gpu>

<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000029" instruction="0x774B5A50">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00000000774B5A50" symbolname="RtlCaptureStackContext"/>

<stackStatement index="1" address="0x00000000701F3172" symbolname="seh_longjmp_unwind4"/>

<stackStatement index="2" address="0x000000005CCF7A93" symbolname="PlugInMain"/>

<stackStatement index="3" address="0x0000000009E37982" symbolname="unknown"/>

</thread>

</backtrace>

<registerSet>

<register name="EAX" value="0x000000000497DC00"/>

<register name="EBX" value="0x000000000497E528"/>

<register name="ECX" value="0x0000000004980000"/>

<register name="EDX" value="0x000000000496B000"/>

<register name="ESI" value="0x000000000497E520"/>

<register name="EDI" value="0x000000000497DF9C"/>

<register name="ESP" value="0x000000000497DBE0"/>

<register name="EBP" value="0x000000000497DF7C"/>

<register name="EIP" value="0x00000000774B5A50"/>

<register name="EFL" value="0x0000000000200246"/>

</registerSet>

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<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

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</crash>

<sessionId>

00000000-0000-0000-0000-000000000000

</sessionId>

<dunamisConfigGuid>

30bf5565-ab10-474a-b541-b39e24dfbe2c

</dunamisConfigGuid>

</crashreport>

[Meenakshi Negi]

Hi Gerald38632264ber3,

Thank you for reaching out and reporting this.

As the application crashes when using the Fill & Sign tool, try the troubleshooting steps suggested here: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html. 

If the issue still occurs, please share the following details for further investigation:

- Does the crash occur with a specific file or any file you use?

- Share the Acrobat or Reader version currently in use.

- Share the OS version on the machine.

- Share the crash logs using the steps suggested here: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html.

Let us know if you need any help.

Thanks,

Meenakshi

[Gerald38632264ber3]

Hello MeenakshiNegi 

I've tried everything from the article you've sent. Also I did a clean uninstall with the AcroCleaner and the problem still occurs.

The Acrobat version is 24.002.20933, the OS is Windows 11 on the latest update.

I've also made dump files, but it seems I can't upload .dmp files here, also neither .zip or .rar. Can you please tell me where I should upload them for you? 

Thank you in advance!

[Meenakshi Negi]

Hi Gerald38632264ber3,

Thank you for the information. 

Please try uploading the dump files to cloud storage and sharing the link to those files with us. You may upload them to Acrobat Cloud, OneDrive, etc. It will be easier for us to download the dump file this way and share it with the team for further investigation.

Thanks,

Meenakshi

[Elferiam · Accepted solution]

Try this... 
Solved: Re: Acrobat DC Fill and Sign feature crashes progr... - Page 3 - Adobe Community - 10263433

I give credit to @Pebble.X, although no explanation provided on how this fix was found. 

As long as it works I suppose. 😜

[Pebble.X]

i'm not sure as well as I just stumbled upon the solution in Reddit.  I couldn't really find a fix from this Community so I thought of sharing it after I've tested it for one of your users who were having the same issue.

[Gerald38632264ber3]

Thank you guys a lot! @Elferiam @Pebble.X  This solved the problem! 

@Mahmoud38692045c07i can you maybe see what caused the problem here as the deletion of these files fixed it? 

[Gerald38632264ber3]

Sorry I meant @Meenakshi Negi 

[Mahmoud38692045c07i]

i also get error like that

[Mahmoud38692045c07i]

especially when i put some links eg. اسعار الرخام

[Meenakshi Negi]

Hi All,

The issue has been addressed in the latest update. Try updating the application to the latest version available. In Acrobat, go to Help > Check for updates. Check if that resolves the issue.

You may also refer to the information on the latest update on the following help page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. 

Let us know how it goes.

Thanks,

Meenakshi