Acrobat crashes windows can not find acrodist

Report · Dec 19, 2018

Since the last update, acrobat crashes 10 seconds after opening. This happens when I open a pdf but also when I open the application itself.

At this website I found the solution quide: Resolve acrobat DC crashes on windows. I have win 10. I tried the first 3 solutions but it didn't help. Solution four says: launch distiller DC and check if acrobat DC is activated. But when I open the run command window and type acrodist (as I should according to the quide) Windows says: can not find acrodist.

What can I do know? Before the update everything worked fine.

Report · Dec 19, 2018

Hi Ehv,

Sorry for the trouble caused.

Try once to recreate the application preferences.

Take help of the steps mentioned here How to reset Acrobat Preference settings to default.

Check if that helps.

Could you please confirm the current version of the application?

Take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC

Please collect the crash log and it with us. Take help of this tool Download Acrobat and Reader Process Monitor Tool - Adobe Labs

We will be waiting for your response.

Regards,

Meenakshi

Report · Dec 20, 2018

Hi Meenakshi

Thank you for your reply.

I tried to start with step 1: how to reset to default. But there are 2 problems: 1: in the folder you describe is no folder preferences.

I will show you the printscreen below: I get there by: C: users/ My name/ AppData/ Roaming/ Adobe/ Acrobat.

Then I see both version 11 and DC. See below. When I choose DC (latest version) I get the print screen where, according to your mail there should folder called preferences but there is none. See other printscreen. What do I do now?

The other problem is: should there still be version 11 in Appdata? Is that how it should be?

Kind regards

Esther Verhagen

Van: meenakshin83966505

Verzonden: woensdag 19 december 2018 19:38

Aan: EH Verhagen

Onderwerp: Acrobat crashes windows can not find acrodist

Acrobat crashes windows can not find acrodist

created by meenakshin83966505 <https://forums.adobe.com/people/meenakshin83966505> in Acrobat General Troubleshooting - View the full discussion <https://forums.adobe.com/message/10824338#10824338>

Report · Dec 20, 2018

In addition to my last mail: I have Adobe Acrobat Reader DC. Version 2019 008 2007 1

Groetjes,

Esther

Van: meenakshin83966505

Verzonden: woensdag 19 december 2018 19:38

Aan: EH Verhagen

Onderwerp: Acrobat crashes windows can not find acrodist

Acrobat crashes windows can not find acrodist

created by meenakshin83966505 <https://forums.adobe.com/people/meenakshin83966505> in Acrobat General Troubleshooting - View the full discussion <https://forums.adobe.com/message/10824338#10824338>

Report · Jan 03, 2019

Hi Esther,

Sorry for the delay in response.

Could you please confirm if you are experiencing the crash issue with Adobe Acrobat XI or the Adobe Acrobat DC?

Please share the exact version of the application using the steps mentioned here Identify the product and its version for Acrobat and Reader DC

As you have mentioned that you also have the Adobe Acrobat Reader DC, are you able to open the PDF in that application without any issues?

Adobe Acrobat DC and Adobe Acrobat Reader DC are two different application.

Please confirm when you say DC, are you referring to Acrobat DC or the Acrobat Reader DC.

Regards,

Meenakshi

Report · Jan 04, 2019

I am still experiencing the same problems that started after the last update. I have Adobe Acrobat Reader DC. Version 2019 008 2007 1.

I can open a pdf but it after a few seconds it freezes and then closes without an error notification.

The same happens when I open the application acrobat reader dc itself: it closes after a few seconds.

I have tried re-installing but it does not help.

On internet (forum adobe) I read that I am not the only one. More people have exactly the same problems, that started after the last big update.

Also I read that the solutions only help for a while, after which the problem re-occurs. So we need an update in which this problem is solved.

Van: meenakshin83966505

Verzonden: donderdag 3 januari 2019 15:23

Aan: EH Verhagen

Onderwerp: Acrobat crashes windows can not find acrodist

Acrobat crashes windows can not find acrodist

created by meenakshin83966505 <https://forums.adobe.com/people/meenakshin83966505> in Acrobat General Troubleshooting - View the full discussion <https://forums.adobe.com/message/10845846#10845846>