Acrobat crashes

Question

Hey guys! My acrobat is crashing.. i cant do anything. I dont even get one of those error notifications so i can't send an error rapport. When i click on the red cross (Macbook Pro) it wont close and when i click 'stop' it won't do anything. Because of it i can't turn off my laptop etc. When i go to 'help' to see if there is an update i should do i cant click on anything. How do i fix this?

S_S · Answer

Hi @lp_01,

Hope you are doing well. Sorry for the trouble.

As an initial step, try resetting the Acrobat preferences as described here https://adobe.ly/3FsmZB9...

Please run the Acrobat cleaner tool https://adobe.ly/4hhbdHh, reboot the computer once, and install the application using the direct link https://adobe.ly/4bwQePm and see if that works for you.

If neither of this work, please help us gather the logs from your machine: https://adobe.ly/4hhbdXN. You can upload logs using this tool and share your Unique log ID with us.

Look forward to hearing from you.

Regards,
Souvik.

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