Acrobat crashing on startup / opening files

Question

This started happening to me yesterday 8/13/23, where Acrobat would crash after opening a PDF. Before the crash, I can scroll around the PDF, but can't do anything else in Acrobat as it isn't enough time. I notice a new, blank, white window will open for a second or two before the crash.

The only thing I can think of is it's trying to bring up the login or pass a token or something along those lines. When I went to see Acrobat within the Creative Cloud app, I noticed that I was logged out of the Creative Cloud app. So I logged back in and still had the crashing with Acrobat. I then uninstalled Acrobat and reinstalled it. Still, the crashing.

I've spent the last day trying to find a solution and so far nothing.

Acrobat Version 23.0

Win10.

AkanchhaS8194121 · Answer

Hi @ipushpixels

Sorry to hear about the trouble caused.

If you get the time to navigate through Acrobat, then go to Menu>disable New Acrobat. Now observe its behavior, whether its crashes or not.

If Acrobat crashes immediately after launch and doesn't give the time to click anywhere. Then,

First, close the CC desktop app,
Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

The latest patch is now live, 23.003.20269

Install and update it from here: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Thanks,

Akanchha

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