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cugrad16
Participant
June 30, 2024
Question

Acrobat Crashing upon opening

  • June 30, 2024
  • 1 reply
  • 237 views

Recently signed up for a paid monthly.  Experiencing downloading 'hiccups' (Windows 10) and Acrobat Standard was working perfect the first week.  Since, it's been a crashing glitchy mess with constant 'signin/purchase' popups, and no response from Tech Support.

 

I gave them another try considering a few pdf alternatives also were having hiccups over time, so I uninstalled.  But Wth?!  As vast as Adobe is they can't continue a once decent PDF app?  That's just unreal and unacceptable, when a former workplace had no issues with their Pro version.  

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 9, 2024

Hi there,

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.2089x installed. Go to Help > Check for updates and reboot the computer once.
 

You may also try to reset the Acrobat preferences as described here (https://adobe.ly/4cxUBZY) and see if that works.

 

Let us know if you experience any trouble and need more help.

 

~Amal

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