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jwoodring
Known Participant
October 17, 2017
Question

Acrobat Create PDF Extension in Firefox is Missing

  • October 17, 2017
  • 1 reply
  • 10180 views

The Acrobat Create PDF Toolbar (with Acrobat Pro XI) worked fine with all of the Firefox updates. I upgraded to Adobe Creative Cloud (complete apps) last week. At first, the toolbar did not appear in Firefox. Then later it started working. On Sunday, the icon/plug-in disappeared. The Acrobat Create PDF Extension does not appear in Tools >  Extensions.  The Firefox forum does not provide any useful suggestions. The Acrobat Create PDF Toolbar appears OK in MS Internet Explorer.

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1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
October 17, 2017

Hi Jwoodring,

As per the description above, you are not getting the Adobe Create PDF toolbar in Firefox, Is that correct?

Please refer to the following link for more information Adobe Acrobat no longer appears in Firefox toolbar  Link: https://forums.adobe.com/thread/2283296

To enable the Create PDF extension in Firefox, refer to Enable Create PDF extension for Mozilla Firefox, Adobe Acrobat  Link: https://helpx.adobe.com/acrobat/using/enable-createpdf-extension-firefox.html

Hope this helps.

Regards,

Anand Sri.

EricMB
EricMB
Participant
November 1, 2017

Your answer above, "To enable the Create PDF extension in Firefox, refer to Enable Create PDF extension for Mozilla Firefox, Adobe Acrobat​?" points to a wrong answer.

The truth is, Create PDF doesn't work with recent 64bit versions of Firefox (56.0.1 and above).

That makes Acrobat Pro much much less useful and ruins my productivity. The workarounds (print to PDF, work for inside Acrobat) are cludgy, unreliable and ultimately unprofessional.

I pay top dollar for the original PDF software for Adobe (Creative Cloud) and I expect to get pro-grade features.

When will you fix the issue?

    J
    jwoodringAuthor
    Known Participant
    November 1, 2017

    I agree with you fully. I miss the professional quality of the Adobe converted files of web pages in Firefox. When is Adobe going to fix this? I converted to Adobe CC and paying for their service. I was much better off with my Acrobat Pro XI. It worked with the latest Firefox.

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