Acrobat/ Creative cloud Keychain Popup

Report · Jul 19, 2023

Hello,

I've gone through every forum here trying everything that has been recommended. I keep getting the "Creative Cloud Core Service wants to use the "Local Items" Keychain" and or a similar popup asking for Acrobat depending on which I launch. It does not take any known password from our user. Our IT account doesn't have this issue though and can get to the login screen.

You cannot dismiss this popup, nor use any Adobe services until resolved.

What I've tried is: resetting the keychain multiple times w/ reboots

Deleting all Adobe library items and running uninstallers with a fresh reinstall of Acrobat/creative cloud.

Remove FileVault and or remove the user and re-adding.

This seems to be affecting machines that were purchased with macOS Ventura as my M1 Max doesn't have this issue but had Adobe before I upgraded from Monteray. This is the third machine with this issue.

We're on your K-12 education plan.

The affected machine's specs: 14" MBP, MacOS Ventura 13.4, M1 Pro, 13" MBA MacOS 13.4, M2, and MBA MacOS 13.4, M1.

Please help,

Thank you

Report · Jul 19, 2023

Hi @Tyler52

Thank you for sharing the detailed information.

We did find a similar discussion where this issue has been discussed in detail. Please try some of the suggestions given here https://community.adobe.com/t5/creative-cloud-services-discussions/why-adobe-wants-to-use-the-local-.... Also the solution highlighted by.

Else, can give it a try by resetting the keychain. But that would delete all the stored passwords, so better to have a backup first. https://community.adobe.com/t5/acrobat-discussions/keychain-password-access/td-p/9846182#M100912

Let us know if that works.

Thank,

Akanchha

Report · Jul 19, 2023

As stated I already tried all of those suggestions.

As this is an expensive fix I will put what ended up working.

We use an MDM kandji to manage our apple fleet. They just rolled out "passport" a feature that allows Google SSO on the Macbook. After converting the local admin account to passport it fixed the issue. This is the only fix ive found so far with our new apple silicon Macs coming in on Ventura.

As I stated in my initial response, deleting the keychain DOES NOT work. Also manually deleting the Adobe stuff within the keychain didn't work either.

Thanks