Acrobat CS6 Installation Error

[e-chris]

Just installed CS6 on my new iMac, the entire suite installed but Acorbat would crash every time the app was launched. I uninstalled Acorbat, then attempted to reinstall. Install error's out and does not complete Acorbat install. Any help or advise would be appreciated! Error message and my iMac spec's listed below:

Exit Code: 6

Please see specific errors below for troubleshooting. For example, ERROR: DW003 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Acrobat Professional 10.0.0.0 {AC76BA86-1033-F400-7760-000000000005} -----------

ERROR: DW003: Third party payload installer /Volumes/CS6 DesWebPrm/Adobe CS6 Design and Web Premium/payloads/AcrobatProfessional10.0-EFG/Adobe Acrobat X Pro Installer.pkg failed with exit code: 0

----------- Payload: Acrobat X Pro 10.0.0.0 {E1C48031-9366-427F-AC04-535CEDAAD995} -----------

ERROR: DW003: Third party payload installer /Volumes/CS6 DesWebPrm/Adobe CS6 Design and Web Premium/payloads/AcrobatXProfessional10.0-mul/AcrobatUpd1011.pkg failed with exit code: 0

-------------------------------------------------------------------------------------

Sierra 10.12.1

iMac (Retina 5K, 27-inch, Late 2015)

4 GHz Intel Core i7

32 GB 1867 MHz DDR3

AMD Radeon R9 M395X 4096 MB

[kglad]

https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html

[e-chris]

I appreciate you input kglad, however your suggestions did not work unfortunately!

[kglad]

reset your preferences -   https://forums.adobe.com/thread/1595848?start=0&tstart=0

[e-chris]

Hi kglad, thanks again for your efforts! Since I cannot install Acrobat no preferences exist for me to delete.

[kglad]

that acrobat version may be incompatible with your os, but even though your error message may not seem related to the issue discussed in this link, try it:

http://mac-how-to.wonderhowto.com/how-to/open-third-party-apps-from-unidentified-developers-mac-os-x...

[e-chris · Accepted solution]

The following steps is what finally ended up working for me.

1. Deactivate Creative Suite

2. Uninstall Creative Suite

3. Reboot

4. Run Adobe Creative Cloud CleanerTool

5. Install Creative Suite using the following technique Installing Creative Suite on macOS 10.12 (Sierra)

6. Reboot and start in Safe Mode

7. Launch Acrobat in Safe Mode

8. Reboot

After that Creative Suite 6, including Acrobat worked.

[someguyinnw]

This also worked for me when installing CS6 on Mac OS X 10.11.5 (El Capitan)

In my testing so far all the CS6 apps seem to be functioning correctly.

Big thank you to e-chris for posting Correct Answer6. Re: Acrobat CS6 Installation Error