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Acrobat DC 2015

New Here ,
Jul 10, 2021 Jul 10, 2021

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Good afternoon ,
I keep having problmes with Acrobat DC 2015.
As  communicated in the message below following  it is reporting that i reached the max numbers of PC, when it is not installed in any pc. 
I can not install is and use it.
 
More than one month ago AdobeCareHelp proposed mas solution to have Acrobat Pro 2017 Perpetual License.
That seems a good solution for me but since that email from AdobeCareHelp nothing has happend.
AdobeCareHelp Can you please let me know where you are with that?
 
Thanks
Regards
Giuseppe

-------------------------- Messaggio originale ---------------------------
Oggetto: Re: Adobe Acrobat DC 2015 - Not Recognizing Activation
Da: "Adobe Systems Incorporated" <AdobeCareHelp@outlook.com>
Data: Lun, 7 Giugno 2021, 11:56 pm
[Email address removed]
--------------------------------------------------------------------------

Hi,
Giuseppe
Thank you for the information.
 
We would like to inform you that Acrobat DC Standard 2015 is too old and no longer available and supported with Windows 10 64 bit And Secondly Acrobat DC Standard 2015 servers have been shut down. If you will try to install or update it further, then it will create conflict with your system. so, we can do is we provide you the Acrobat Pro 2017 Perpetual License so you can able to start your work in a proper way.

From: [Email address removed]
Sent: Tuesday, June 8, 2021 3:10 AM
To: AdobeCareHelp@outlook.com <AdobeCareHelp@outlook.com>
Subject: Adobe Acrobat DC 2015 - Not Recognizing Activation
 
Good afternoon Adobe Care Help

In need your help, I have an Adobe Acrobat DC 2015 ( Serial :
1016160544276449047XXXXX )
perfectly working and perfectly covering all my needs.

Since my last Windows 10 re-install it is appearing a windown saying :

" The Serial number XXXXX is already sued on a maximum number of PC. To
use again Adobe Acrobat on this computer, you need to de-install on
another computer or insert another serial number valid "

The Adobe Acrobat DC 2015 is installed only on this PC and not on any
other PC.
I suspect that Adobe Server has record the previous installations i did,
without tracking the various Windows Re-installs done. ( as when i was
formatting the disk i was not un-installing Adobe Acrobat)
I there a way to overcome this problem ?

Otherwise I can ot use anymore my Adobe Acrobat DC 2015.

Thank you
Regards
Giuseppe
 
[Edited by moderator: Email address removed]
TOPICS
Install update and subscribe to Acrobat

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LEGEND ,
Jul 10, 2021 Jul 10, 2021

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That is not a real email for Adobe. It is from @outlook.com. You have been scammed.

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LEGEND ,
Jul 10, 2021 Jul 10, 2021

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A bit more. Just to be clear, this is not only a fake message, it is full of lies. The Acrobat 2015 servers have not been shut down. If you contact the REAL Adobe they should be able to solve this.


The scammers were expecting you to reply, so they could take your money for the obsolete Acrobat 2017. I hope you did not reply with ANY personal info (e.g. Adobe password) or credit card, or give them access to your computer. That would be very unfortunate.

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New Here ,
Jul 10, 2021 Jul 10, 2021

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thank you for information.

I was not aware.

Who should i contact? Do you have the correct email ?

Thanls

G

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LEGEND ,
Jul 10, 2021 Jul 10, 2021

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Adobe do NOT have an email for tech support, so all "Adobe support email" you seartch for are fake.

Go to https://helpx.adobe.com/support.html for info.

At the bottom right of that page is a chat icon. Start a chat and type AGENT for a human contact.

 

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Adobe Community Professional ,
Jul 10, 2021 Jul 10, 2021

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If you don't want to be contacted by scammers then you should also not publish your email address on public forums... I've removed it from your message above.

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