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Keystone Main
Participant
February 10, 2016
Answered

Acrobat DC cannot print PDF files

  • February 10, 2016
  • 60 replies
  • 202242 views

I have a customer having issues with printing PDF files.  They have Acrobat DC Standard, and can open any PDF just fine, however when attempting to print nothing happens.  Acrobat doesn't even appear to send the print job to the printer.  We've tested on multiple printers and the problem is the same.

I've ensured all correct and current printer drivers are installed

Acrobat Standard DC is up to date as of 2/10/16

The printer can print other jobs from other software (i.e. Word, Notepad, etc.) without issues

PDFs will print if I open them in Adobe READER and print from here; it is only within Acrobat DC that they will not print.

I've found numerous other forum posts on the same or similar topics and the best answer I've found is the mentioned workaround of printing from Adobe Reader.  Most mention that this is a problem Adobe has had for awhile (the most helpful forum thread dated back to May, 2014) but no one has an answer on what the problem is caused by and what solves it for good; only workarounds.

Is there any solution to this problem that I can apply and have the product working as intended for my customer?

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi all,

    We have released a patch today that fixes the Mac Printing issue that was recently introduced (with May 10th release). If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

    More details about this release and bug fixes is available here: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

    Please give it a try and let us know.

    Thanks,

    -ashu

    60 replies

    Show previous replies
    gregm90904032
    gregm90904032
    Participant
    May 13, 2016

    Looks like Adobe has a big stinker on their hands AND REFUSES TO DO S H I T about it!!!

    The trouble shooting steps Sukrit posted are crap!  Adobe is refusing to take responsibility for their own actions, or lack thereof.  Take a look in the mirror at your developers and come up with a solution that way.  Updated drivers just for Adobe products, come on do you think we are really that stupid????

    How about a real solution?

      R
      ryanj4799591
      Participant
      May 12, 2016

      This is with Windows 7 and 8.  I have not tried with Windows 10 yet.

      S
      samars91458040
      Participant
      May 13, 2016

      Also on Mac OS X 10.10.

      R
      ryanj4799591
      Participant
      May 12, 2016

      We are still having this issue and I have not heard anything yet.  Is there a support number to call?  I can't find one.  This is ridiculous  It says to post in the forums but there is no support here.

        gregm90904032
        gregm90904032
        Participant
        April 29, 2016

        We have 6 new laptops out of the box two weeks ago all have Office 2016 and Adobe Acrobat DC.  NONE can print from the Acrobat DC program after first opening the document or making an edit and saving it.

        The steps that are reproducable to get a pdf to print is:

        • Open and edit
        • Save
        • Close Acrobat
        • Open the document and then it prints to any printer (one of 6)

        Come on Adobe pull your heads out of your butts and fix this!  Its a heck of a lot easier to justify a competitors product at a fraction of your cost.!

        courtneyh78433615
        courtneyh78433615
        Participating Frequently
        April 29, 2016

        Exact same problem.  I don't get an error message of any kind, but my "properties" button doesn't work and nothing prints after I hit the "print" button.  This happens when I try to print a document opened directly from Adobe DC, a web link, or any other .pdf.

        I have searched and troubleshot every way I have found: uninstalling printers, downloading updated printer drivers, uninstalling & reinstalling Adobe DC software....the only thing that works for me is to log off my computer and then log back on.  Not super-convenient to do every single time I need to print a .pdf document.  It's almost understandable to have these kinds of bugs in the free version, but the full version?  Come on, Adobe.  This is ridiculous.

        BTW, I have a Windows 7 64-bit OS.  My computer is only a month old.

        T
        TOA Service Desk
        Participant
        April 28, 2016

        Exact same issue.  Windows 7 64-bit OS, Xerox printers.  One thing I've been almost able to conclude is the lack of printing only happens if the end user opens a PDF within MS Outlook first.  MS Office 2010 32-bit.  When I had them close that pdf and open one locally or on the network and print, it went fine.  Then back in Outlook and it worked again.  Strange.  Need to call Adobe

        J
        jenniferr65634427
        Participant
        April 28, 2016

        My issue is similar.  I cannot open the Properties or Page Setup windows.  When I click on the buttons nothing happens.  I have tried multiple printers and nothing works.  Has anyone found a solution to these issues?

        K
        karlae87260628
        Participant
        March 18, 2016

        I am having a similar issue but I get an error message that the doc can't be printed and then a second message pops up that says no pages were selected. However, there are pages selected (I've tried every setting and all the standard .pdf printing troubleshooting fixes.) I've updated Acrobat DC, am running Windows 10, and the printer is on a network and prints anything else I send to it as well as the occasional .pdf. Funny thing is, Windows 10 was giving me issues so I had to create a new profile on my system and it has been since that time that it stopped printing pdfs. Prior to the new profile I had no trouble. Windows 10 has all kinds of known issues but everything was working fine before I created the new profile. Extremely frustrating.

        L
        libbyp63066701
        Participant
        March 7, 2016

        I am also having this issue in the newest version of Acrobat DC. A repair fixes it temporarily. I've uninstalled all Adobe programs and re-installed, but with no luck.

        R
        ryanj4799591
        Participant
        March 9, 2016

        We are also having this issue!  I have reviewd all the documents on trying to fix.  I have run the removal utility, created fresh windows profiles, reinstalled printers, tried different printers, and the issue still happens daily.  I even have completely wiped the PC and reinstalled windows from scratch, thinking it could have been an issue with upgrading XI to DC.  Still it happens.  This happens on laptops desktops, everything we have tried it on with our network.  We use HP Elitedesk 800 G1 and G2, Also HP Probook.  Core i7 4790 8GB RAM on the desktops.  Some with NVidia video cards, others with built in Intel Graphics on motherboard.

        One thing I have noticed while the issue exists is if you try to click "properties" on the printer it will not open up at all. I don't think it is a driver issue as it happens with all sorts of printers, HP inkjet, Canon Workcentre, Xerox, Samsung, etc.

        I am willing to work with any Adobe support rep on testing as this is affecting our workflow greatly.

        A
        Anonymous
        February 10, 2016

        Hi ,

        Please refer the following documents and see if that fixes the issue.

        Acrobat and Reader Help / Troubleshoot PDF printing | Adobe Acrobat, Adobe Reader

        Printer setup problems | Adobe Acrobat, Reader

        https://helpx.adobe.com/acrobat/kb/printing-complex-pdfs-acrobat.html

        Regards

        Sukrit Dhingra

        S
        steve_aldrich
        Participating Frequently
        May 16, 2016

        Asking me (and anyone else that reads your response) to delete a printer that works perfectly, and was printing my PDFs earlier today is unacceptable.  Until Adobe finds and fixes the issue that was introduced, My ONLY option is to open PDFs in Preview (I'm on a mac) and print them from there. Which by the way is the ONLY way I am getting my work done today.

        Adobe broke Acrobat DC on my Macbook, and I am not going to do a bunch of silly troubleshooting tasks, printer deletions, or other suggestions that will NOT fix the issue with Acrobat DC failing to bring up the print dialogue box.

        Please for the love of vishnu, get this fixed. For now, at least I can print PDFs from Preview.

        Additional info: I have no problem printing the items from inDesign, prior to exporting to PDF and opening in Acrobat DC, which simply WILL NOT open the print dialogue box. This is NOT a Printer, Printer Driver, or USER Issue! Limited specifically to printing from Acrobat DC. Which I have uninstalled, restarted, and re-installed to no avail.

        J
        johannak53423651
        Participant
        May 16, 2016

        Hi Steve, this has brought my work to a standstill and I am a solo shop. You mentioned you can print from Preview. How do you do that? Also, I can't seem to use an old version of Acrobat, it keeps bringing up the new one.

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