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February 10, 2016
Answered

Acrobat DC cannot print PDF files

  • February 10, 2016
  • 60 replies
  • 202257 views

I have a customer having issues with printing PDF files.  They have Acrobat DC Standard, and can open any PDF just fine, however when attempting to print nothing happens.  Acrobat doesn't even appear to send the print job to the printer.  We've tested on multiple printers and the problem is the same.

I've ensured all correct and current printer drivers are installed

Acrobat Standard DC is up to date as of 2/10/16

The printer can print other jobs from other software (i.e. Word, Notepad, etc.) without issues

PDFs will print if I open them in Adobe READER and print from here; it is only within Acrobat DC that they will not print.

I've found numerous other forum posts on the same or similar topics and the best answer I've found is the mentioned workaround of printing from Adobe Reader.  Most mention that this is a problem Adobe has had for awhile (the most helpful forum thread dated back to May, 2014) but no one has an answer on what the problem is caused by and what solves it for good; only workarounds.

Is there any solution to this problem that I can apply and have the product working as intended for my customer?

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi all,

    We have released a patch today that fixes the Mac Printing issue that was recently introduced (with May 10th release). If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

    More details about this release and bug fixes is available here: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

    Please give it a try and let us know.

    Thanks,

    -ashu

    60 replies

    Show previous replies
    I
    itd46678478
    Participant
    December 1, 2016

    Adobe, are ever planning to putting out an update for Acrobat DC (for Windows) to fix this problem?  Please give us some sort of timeline.  This printing problem is unacceptable.  Thank you.

    rogerjes
    rogerjes
    Participant
    November 3, 2016

    Simplest answer after banging my head trying to get Acrobat DC to print and failing was to install Nitro Reader.

    I had the document I needed printed 5 minutes later.

    I don't know why Adobe can't get their act together? This message thread is embarrassing.

      M
      Muzzerboy
      Participating Frequently
      November 4, 2016

      It could only be embarrassing to them if they had a sense of self respect - and respect for the customer. Instead, they clearly have much bigger things to occupy themselves with. To them, execution is just detail. Adobe seems to be just a big collection of BS artists.

      AshuMittal9644438
      Adobe Employee
      AshuMittal9644438
      Adobe Employee
      November 4, 2016

      Hi all,

      We apologise for the printing issues you are encountering with Acrobat or Reader DC.

      In order to help resolve the print issues at your end, we need you to perform the following steps:

      1. Make sure you are on the latest Acrobat or Reader update. Please visit Help > Check for Updates and apply the patch if available.
      2. Uninstall and Reinstall the printer driver. Refer to the "Are you using the latest printer driver?" section here: Troubleshoot PDF printing in Acrobat and Reader

      Please try printing again and if the issue still reproduces, please send us with the following information:

      1. Snapshot of the Acrobat or Reader version installed on your machine. Go to Help > About Acrobat for the info dialog.
      2. Snapshot of printers installed as shown in Devices and Printers section
      3. Snapshot of printers listed in the Acrobat Print Dialog

      Please send this information to asmittal@adobe.com and we'll reach out to you for debugging this further.

      Looking forward to your cooperation to help us help you.

      Thanks,

      -ashu

        S
        suppiramaniams21617178
        Participant
        October 20, 2016

        First, change the header to NOT answered. I just experienced the problem. and going by the comments which have been running for months, clearly Adobe has NOT fixed the issue.

        I was able to print up until last week then suddenly I cannot print any Adobe docs. I have also tried printing using Adobe X pro, even that does not work. Also, my HP printer prints every other document, excel, word, jepg, etc. So clearly the problem is not with the printer or my laptop (I use windows 10, and have a 1 year old Lenova laptop).

        I can send the Adobe docs to my work printer and it prints there. So the problem is specific.

        If Adobe cannot fix the problem they should say so, and withdraw the product from the market.

          M
          Muzzerboy
          Participating Frequently
          October 20, 2016

          Don't waste your time waiting for Adobe to fix this. They clearly can't be bothered unless it affects more of their users. I expect the senior team are on performance bonuses for minimising the spend on support and for them this is a no-brainer win, if you forgive the pun. Familiarity breeds contempt!

          Do what I did - install a free viewer like Nitro Reader 5 and if you want an editor, try something like PDFill PDF Editor. It cost peanuts to register and unlike Adobe, the publishers actually try to make their customers happy.

            A
            Anonymous
            October 14, 2016

            I'm also having this issue with a Windows 7 machine. They attempt to print and nothing happens. They do not even get an error message. I've been able to work around the issue by having the user print from Adobe Reader instead, however this is not a fix. I would like to know when a patch is released to fix this issue.

            Thank you

            A
            Anonymous
            October 7, 2016

            We are using DC on our terminal servers and this can be quite annoying.  We even have the problem on printers that have over 10 characters in the name too.  We use a lot of adobe products from adobe reader to acrobat to InDesign.  Please get a windows patch released soon, if we have to uninstall this version it is unlikely we will be reinstalling an older version.  Pry move to a different software.

            Thanks

            S
            sthompson1194
            Participant
            October 4, 2016

            Having the same issue in Windows 7.  A Windows patch would be nice!  Any day now.

            M
            Muzzerboy
            Participating Frequently
            September 29, 2016

            I've fixed my Windows 10 / Reader DC problem finally, no thanks to the losers at Adobe who still haven't "rolled out" any form of fix despite waiting months for it.

            The fix is very simple - install another PDF reader. I went for Nitro PDF Reader in the end. Works out of the box.

            Hey, ashumittal, how can you describe the patch for OSX as a "correct answer" when it doesn't address the Windows users out here? Are you some sort of "affirmative employee"? How can you have any self esteem working for an outfit like this?

              Tech32011610
              Tech32011610
              Participant
              September 20, 2016

              All our printers run through a print server and we do not have the option to change that. 

              I am trying to print from Acrobat Reader DC (i.e. the free version).

              I have tried printing from Windows 10 and Windows 8, and both fail with an error saying:

              The document could not be printed.

              There were no pages selected to print.

              In Windows 8 the option to 'print as an image' was greyed out.  That option was available in Windows 10 but it didn't make any difference, I got the same error messages.

              I have tried different printers, HP and Xerox, with the same result.  Also many different PDF files

              Interestingly, when I printed from a domain account using Windows 7, it worked.

              I didn't even know that it was fixed on Mac OS - it hadn't worked in so long that we all just got used to printing from Preview.  So it's good to know :-).

              Please fix on Windows!

              andream22315504
              andream22315504
              Participant
              September 8, 2016

              I'm having the exact same problem on Windows. I came across this thread and see the last post was from June. It is now September. Can anyone advise if there is a fix for this and how to do it???

              My printer works fine printing anything but from Adobe dc. I followed all the suggestions but nothing has fixed the problem.

              I also tried to delete this Adobe and reload a previous version but the upgrade automatically downloads so I can't even do that.

              I too have looked at my antivirus software to see if this is the problem and nothing was found...as I said, I can print anything except from adobe dc.

              N
              nicoles57262248
              Participant
              June 22, 2016

              Adobe- We still need a windows patch... thanks!

                AshuMittal9644438
                Adobe Employee
                AshuMittal9644438
                Adobe Employee
                June 23, 2016

                Hi @nicoles57262248,

                Could you please describe your problem on Windows with exact steps to reproduce? That'll help us troubleshoot your issue. Sorry if I missed it but I don't see a previous post from you on this thread.

                -ashu

                ronnies43047989
                ronnies43047989
                Participant
                January 25, 2017

                So, we have had this exact issue throughout my workplace (OS: Windows 7, cannot open properties from within Acrobat DC -- clicking print does nothing -- the job never spools). It's been very sporadic -- and only effects Acrobat DC. Sometimes it will print, sometimes it won't. Sometimes you can close Acrobat DC and reopen the PDF and it prints fine. Issue has been going on since about February.

                After working with Adobe on it (no issues found) and our server print software folks (no issues found) we randomly started looking at our Antivirus vendor -- Vipre. Something in the local firewall policy was blocking it (yet, this will not show up in any logs). Even disabling the firewall made this issue continue. After upgrading to the latest version of their software (9.3), the issue has been resolved.


                Just my 2 cents, look at your Antivirus software -- especially if it's Vipre.


                After reading your post, checked on our Viper Antivirus software.

                It was the problem that was preventing the pdf documents from printing. Something about Adobe DC print is causing Vipre to block it.

                Tested this by disabling Viper temporarily and sure enough we are able to print without any issues. I had to determine exactly what about Adobe is being blocked. After trial and error, I came to to these findings:

                I had to add the following to the ignore list\exclusion for our Viper server.( If you don't use Viper server, you should be able to add these on the exclusion list of your Antivirus)

                c:\program files (x86)\adobe\

                c:\program files (x86)\Common Files\Adobe\

                c:\Programdata\Adobe\

                c:\program files\adobe\

                c:\program files\Common Files\Adobe\

                Restart your Viper services or your computer.

                Hopefully this will help some people.

                Adobe please fix the issue.

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