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Acrobat DC cannot print PDF files

Forum|Forum|10 years ago
February 10, 2016
60 replies
202177 views

I have a customer having issues with printing PDF files. They have Acrobat DC Standard, and can open any PDF just fine, however when attempting to print nothing happens. Acrobat doesn't even appear to send the print job to the printer. We've tested on multiple printers and the problem is the same.

I've ensured all correct and current printer drivers are installed

Acrobat Standard DC is up to date as of 2/10/16

The printer can print other jobs from other software (i.e. Word, Notepad, etc.) without issues

PDFs will print if I open them in Adobe READER and print from here; it is only within Acrobat DC that they will not print.

I've found numerous other forum posts on the same or similar topics and the best answer I've found is the mentioned workaround of printing from Adobe Reader. Most mention that this is a problem Adobe has had for awhile (the most helpful forum thread dated back to May, 2014) but no one has an answer on what the problem is caused by and what solves it for good; only workarounds.

Is there any solution to this problem that I can apply and have the product working as intended for my customer?

This topic has been closed for replies.

Correct answer AshuMittal9644438

Hi all,

We have released a patch today that fixes the Mac Printing issue that was recently introduced (with May 10th release). If you are not already updated to the latest patch, simply open Acrobat and visit Help > Check for updates to apply this patch.

More details about this release and bug fixes is available here: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Please give it a try and let us know.

Thanks,

-ashu

Show previous replies

richardg16174334

Participant

I also have a client that cannot print using Adobe Reader DC on Windows 7. Every other application can print fine on the same machine.

Uninstalled / Reinstalled - no change

Tried the option to print as an image - no change

How can I enable logging for this?

R

Raziel6580

Participant

We are also experiencing this issue since upgrading to adobe DC. We are using the latest version on multiple platforms and workstations. -- A mix of Windows 7 and Mac OS

We've had this issue ongoing for almost 5 months now and this thread sadly shows that we are in the majority of people that are having issues.

Our issue is simply that once clicking print on the print dialog, nothing happens. No job is sent to the printer, no error messages. All fixes we've tried work only temporarily or not at all (with maybe 1 or 2 exceptions). This includes the following:

Uninstalling/Reinstalling printers
Uninstalling/reinstalling all adobe products (Some machines have Creative Suite as well)
Adjusting several group policy settings related to printers
Toggling the option in Preferences > Security (Enhanced) > Enable Enhanced Security
Trying "Print as Image" on the print dialog

This is effecting over 100 years in our environment but not everyone is having the issue which is a mystery in itself.

The whole thing makes NO sense, we are about to renew our adobe license, but we're considering switching products if we cannot get this issue resolved soon.

B

bablukumar

Adobe Employee

Hi raziel6580,

1. Please mention the exact version of acrobat you are using on your Win machine. Also mention your Win OS details.

2. Mention the version of Acrobat on your MAC machines. Share MAC OS details?

3. Also please attach a few sample files.

4. Which printer you are using ? Please mention your printer specification ?

5. Did you try printing to the same printer using alternate applications, like Chrome, Edge etc?What is the behavior there?

R

Raziel6580

Participant

Bab,

1. Because we are a government entity, we always use the latest available release/patch of Adobe Pro DC.

2. same for macs

3. No need for samples, this happens with ANY pdf, even new ones created in Adobe and immediately trying to print

4. This happens with multiple printer types, and brands. HP, Canon, Dell... it doesn't matter which printer you use, the adobe product WILL NOT PRINT.

5.The issue only happens with Adobe. Printing in any other application works with no issue (including the same trouble documents printed from Chrome)

I have to say, I'm pretty disappointed, it appears that adobe has known this has been an issue for quite some time with still ZERO resolution.

Sonocc

Participant

I have a MacBook running Sierra. When I batch print 8.5x11 and 8.5x14 the 1st page of 8.5x14 will print just fine and every 8.5x14 after that is cutoff at the bottom. Has anyone had this experience and how was it solved. I print closing docs and it is imperative that I can batch print and have the docs printed correctly.

B

bablukumar

Adobe Employee

First of all thanks for reporting these issues.

Requesting all the bug reporters to mention few details along with their issues so that this will help us to investigate on our end properly.

Please mention below things whenever you are reporting any issue:

1} Please mention the acrobat version you are using

2} The exact workflow in which you are facing this issue ( it would be great if you can attach the screenshot )

3} your os details.

4} If you are using citrix

5} Can you please tell the paper size

( you can tell this by using this workflow:- a} Give print command, when print dialog is shown then. b} Click on properties, a window will open up. c} Click on advance. See Paper size and mention it here. Attaching relevant scrrenshot)

B

Bacterin1

Participant

1.) 30 computers have Adobe DC 15.006.30306 installed. Issue has been ongoing since December 2016 (or earlier).

2.) Open a pre-created PDF from a file server > Print PDF to any printer (HP, Ricoh or Konica Minolta) > no spooling happens... literally nothing happens.

3.) Windows 7 64 bit on all 30 computers.

4.) Not using Citrix

5.) As others have stated it's not 100% of the time, but it's happening at least 75% of the time for us.

We've tried the following with no success:

- Reinstalled latest HP UPD drivers on all HP printers using our print server

- Reinstalled latest Konica Minolta drivers on all KM printers using our print server

- Updated all Adobe DC software to latest update

- Gave full permissions to the Spool folder in the Windows directory.

- Cleared all folders in the spool folder of the windows directory

- Removed all drivers using Print Management and redownloaded the drivers from the print server

- Removed Adobe PDF and Adobe DC and reinstalled from scratch

brendaw73442333

Participant

I had a frustrating afternoon trying to print all pages of a PDF document and eventually solved it by opening up 'Print' then 'Advanced' and then ticking the 'Print As Image' box - hope this helps

B

bablukumar

Adobe Employee

Hi brendaw73442333,

1} Can you please tell the version of acrobat you are using.

2} Can you mention the workflow in which you are facing this issue.

3} You enviroment (OS details)

This will help us to reproduce and investigate your issue. Based on our investigation, we can connect over mail/AdobeConnect if required.

brendaw73442333

Participant

1) I'm using Adobe Acrobat Reader DC downloaded on 16 April 2017 - I

always update to latest Adobe when prompted.

2) The PDF document causing the problem this time was one generated from

the Spanish AEAT tax authority.

3) I'm working on a private domestic PC attached to an HP Envy 5530

printer.

On Wed, May 31, 2017 at 1:16 PM, bablukumar <forums_noreply@adobe.com>

H

harleyl75517121

Participating Frequently

We were sitting on Version 2015.020.20039 because 2015.023.20053 introduced this problem.

I fool heartedly updated to 2017.009.20044, assuming that all of these printing problems had been resolved.

Come to check on the regular threads and there is still no acknowledgement or movement of the issue, despite numerous people experiencing exactly the same problems.

So now we are stuck on a version of the software, rife with vulnerabilities (it wouldn't be an Adobe product without them), because there is an incapacity to resolve a basic function like printing a document.

Horribly unprofessional and disappointing.

B

bablukumar

Adobe Employee

Hi harley75517121,

We are investigating all the issues. We are in contact with many bug reporters.

Request you to please answer few queries so that we could investigate issue on our end.

1} Can you please tell exact workflow in which print is failing?

2} Please tell your OS

3} Are you using citrix ?

H

harleyl75517121

Participating Frequently

1. The workflow is as follows. Open PDF -> Print PDF -> Print queue never receives the job. There is no screenshots to display here, it simply doesn't print. Clicking printer properties returns no dialog box. Closing Acrobat and reopening it usually works but sometimes requires it to close and reopen a few times before it will work.

2. Windows 7 x64

3. Citrix PVS

S

sarahr61122191

Participant

Whats happening with the windows version of the patch? I am unable to print from adobe reader! I have even uninstalled the program and reinstalled it with no luck

BankAlpine

Participant

I am experiencing the same issues.

"The document could not be printed."
"There were no pages selected to print."

I've read the entire thread and I've tried ALL of the suggestions, checked for updates, etc., and still cannot get anything to print. After spending $400+ on DC Pro, it's a useless program if you cannot print anything.

I'm running Windows 10 and in the compatibility settings it goes as high as Windows 8.

B

bablukumar

Adobe Employee

Hi bankalpine,

We are looking into this issue.

dans60606475

Participant

I also have the same printing problem as everyone else. When will Adobe fix it? It is getting old having to get out and back into a document several times before it will recognize a printer.

V

VikingBuilders

Participant

We have the same issue at our office. We have around 8 PC computers with Adobe Acrobat DC Standard. We have tried uninstalling, re-installing, updated printer drivers, changed security settings, print as image, upgrading to Adobe Acrobat DC PRO, etc. This issue is not resolved, and it is causing some serious production issues with our company. What are you doing about this Adobe?

B

bablukumar

Adobe Employee

Hi vikingbuilders,

Can you please answer few of my queries so that we can understand your problem better.

1} Which OS are you using ? MAC Sierra or Win10 or any other OS. Please specify your OS?

2} Are you using any Citrix enviroment?

3} What is the version of Adobe acrobat DC which you are currently using?

4} Which printer you are using ? Can you tell your printer specification ?

5} Did you try printing to the same printer using alternate applications, like Chrome, Edge etc?What is the behavior there?

Once we have answer to above queries, this will help us investigate your issue.

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