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Question

Acrobat DC Constantly Crashes

Forum|Forum|10 years ago
May 9, 2015
33 replies
60545 views

I installed Acrobat DC without any issues through Creative Cloud on my Mac with OS X Yosemite 10.10.3.

However, when I open it, it will crash after about 10 seconds regardless if a file is open or not.

Are there any suggestions on how to fix this?

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christopherm23031160

Participant

Please download the attached file to view this post

Known Participant

I have the same OS and version of Acrobat DC and also experience constant crashes. Acrobat DC is pretty much unusable and most days brings my workflow to a complete halt, until I am lucky enough to get it to stay open for more than a minute. It is without a doubt the most appalling piece of software I have used in a 20 year career in the creative industry.

This is completely unrelated to the aesthetic choices made in the redesign of the app (which I am just about used to now) and 100% about getting a stable and useable PDF workflow again. Acrobat DC should not have been released as it is clearly full of bugs and needs to be fixed as soon as possible. I am more than happy to send crash reports (of which there will be many) if it helps to repair the many flaws in this software.

Thanks

Graeme

Community Manager

Community Manager

Please post the crash log here and we'll have someone take a look. thanks.

SargentTownPlanning

Participating Frequently

@Chette62: Can you try deleting your /private/tmp/boost_interprocess folder (after closing Acrobat) and see if the problem goes away.

You can use Cmd-Shift-G and type /private/tmp to navigate to the folder containing "boost_interprocess".

Is this a procedure for the Mac or for a PC?

From: ashutoshmehra

Sent: Wednesday, September 09, 2015 4:25 AM

To: David Sargent <dsargent@sargenttownplanning.com>

Subject: Acrobat DC Constantly

Crashes

Acrobat DC Constantly Crashes

created by ashutoshmehra

<https://forums.adobe.com/people/ashutoshmehra> in *Acrobat

Installation & Update Issues* - View the full discussion

<https://forums.adobe.com/message/7944487#7944487>

Community Manager

Community Manager

Hi Chette62,

Since when are you facing this error?

Do you get any error message when Acrobat crashes?

Regards,
Rahul

Participant

‌It started when I updated from the previous version of Acrobat Pro to Acrobat DC. I did not have any issues with Acrobat Pro.

I do not get an Acrobat error message. I get an OS X error report that says Acrobat quit unexpectedly.

Community Manager

Community Manager

Hi Chette62,

Please check out this document: CC applications close immediately after launch. Let us know if that does the trick!

Best,

Sara