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Participant
June 12, 2023
Question

Acrobat DC crashed after seconds

  • June 12, 2023
  • 2 replies
  • 2351 views

I'm running on Win 11 and never experienced this before on Win 10.

 

Faulting application name: adobe_licensing_wf_acro.exe, version: 1.6.0.6, time stamp: 0x640970f2
Faulting module name: NahimicOSD.dll, version: 2.2.23.0, time stamp: 0x61b7fd89
Exception code: 0xc0000005
Fault offset: 0x0000000000014aa0
Faulting process id: 0x0x9B18
Faulting application start time: 0x0x1D99D0F15DDFE52
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\NGL\cefWorkflow\adobe_licensing_wf_acro.exe
Faulting module path: C:\ProgramData\A-Volute\A-Volute.28054DF1F58B4\Modules\ScheduledModules\x64\NahimicOSD.dll
Report Id: 4a330ab4-7f83-4432-bdaf-2c14ed6376a5
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1368711695299669932, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

 

I have tried the cleaning tool and reinstalling, and clearing preference files, but nothing worked. It looks like just the licensing program doesn't work for some reason.

2 replies

Meenakshi Negi
Community Manager
Community Manager
June 12, 2023

Hi RemiliaS,

 

Thank you for reaching out.

 

We see that you have resolved the issue. Thank you for sharing your findings with us. It will help others who are experiencing a similar problem.

Let us know if we can be of any help.

 

Thanks

Meenakshi

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

RemiliaSAuthor
Participant
June 12, 2023

Ok, solved... Norton blocked the program from accessing memory.

RemiliaSAuthor
Participant
June 12, 2023

Nope, it happened again.

RemiliaSAuthor
Participant
June 12, 2023

Ok, this time, it is fully resolved. Open Adobe Acrobat and click the menu and the preference tab as quickly as possible. Then find the enhanced security tab, and disable the function. And then, the window crashes at startup will load, and ask you to sign out some previously used computer to sign in to the current one.