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J
JTMillwork
Participant
July 25, 2022
Answered

Acrobat DC crashes after opening no error

  • July 25, 2022
  • 3 replies
  • 4620 views

I open up acrobat dc and it immediately closes with no error message. Ive tried uninstalling creative cloud and adobe acrobat and running a full CCleaner registry clean and then reinstalling it. Nothing works. Please help.

 

Running latest version of windows 10 with updates turned on. Latest version of creative cloud and adobe acrobat dc.

 

Thanks.

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi all,

 

Thanks for reporting this to us. 


 Ive tried uninstalling creative cloud and adobe acrobat and running a full CCleaner registry clean and then reinstalling it.

 

As mentioned above, you did try to uninstall-reinstall both the applications CC desktop app and Adobe Acrobat DC, but still no luck.

Try a couple of steps suggested below and see if that helps:

1- Run this cleaner tool and uninstall Adobe Acrobat DC only once again: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

2- Quit the CC desktop application and download the Acrobat DC from this link: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html 

 

Let us know if it still crashes.

 

Thanks,

Akanchha 

 

3 replies

B
Boondox20
Participant
May 13, 2023

I'm seeing the same issue now.   Have uninstalled, cleaned and reinstalled via the link.   Still crashes consistently with a few seconds.

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 13, 2023

@Boondox20 

 

when you uninstalled did you select the "remove preferences" option?

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
July 26, 2022

Hi all,

 

Thanks for reporting this to us. 


 Ive tried uninstalling creative cloud and adobe acrobat and running a full CCleaner registry clean and then reinstalling it.

 

As mentioned above, you did try to uninstall-reinstall both the applications CC desktop app and Adobe Acrobat DC, but still no luck.

Try a couple of steps suggested below and see if that helps:

1- Run this cleaner tool and uninstall Adobe Acrobat DC only once again: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

2- Quit the CC desktop application and download the Acrobat DC from this link: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html 

 

Let us know if it still crashes.

 

Thanks,

Akanchha 

 

    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    July 26, 2022

    Hi,

    In windows you can look at the Event Viewer to locate crashes and their details. 6 Ways to Open Event Viewer in Windows 10 (isunshare.com)

    Adobe has a CC Cleaner application (mentionned above) that makes sure all Adobe traces are properly scrubbed before reinstall. Worth a look. Make sure you all up to date with Windows.

    P
    Payroll Queries
    Participant
    July 26, 2022

    Hi Same, issue here. did all the steps in other forums like creating a new registry file but nothings working. Need a solution. Thanks 

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