Acrobat DC Error 16 on Windows 10

[wollmanst]

I am encountering a persistent Error 16 when attempting to open Acrobat DC in Windows 10.  I uninstalled and reinstalled too many times to count and adjusted permissions ad nauseum.  Other options?  I did manage to get this program running on another PC (also Windows 10) so I am at a loss as to why it is not responding here.  Thank you for any all help that you can provide.  Susan

[Jeffrey_A_Wright]

Moving this discussion to the Installing, Updating, & Subscribing to Acrobat forum.

[Adorobat · Accepted solution]

Hi Wollmanst,

As per the issue description mentioned above, you are getting error 16 when trying to launch Acrobat on your Windows 10 machine, is that correct?

Could you try following troubleshooting steps:

1- Try launching Acrobat as an administrator and check if that works. You may refer to the steps given in this link for the same: Run an Adobe program as administrator | Windows 7, Vista

2- If that doesn't work, try enabling admin account on the machine and launch Acrobat from there: How to enable the hidden administrator in windows 10 - Microsoft Community

3- If issue still persists, contact our support using this link: Contact Customer Care (sign in with your Adobe ID to begin > select account issues > Adobe ID and signing in > show me my contact options > and select from chat or phone).

Thank You,

Shivam