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M
mshaik02
Participant
November 13, 2019
Answered

Acrobat DC error

  • November 13, 2019
  • 2 replies
  • 1288 views

We're using windows 10 1809 enterprise and having the same problem. 

Users get the following error: c:\Program Files\WindowsApps\AcrobatNotificationClient_1.0.4.0_x86__e1rzdqpraam7r\FullTrustNotifier... The specified user does not have a valid profile.

 

So far i have two users with the same problem. Adobe Acrobat still works but the error message comes up randomly.

 

Can someone please help? I have tried to reinstall Adobe Acrobat DC

 

This topic has been closed for replies.
Correct answer mshaik02

Solution:

Step 1:  Uninstall "Notification Manager for Adobe Acrobat"

 

     Click on start menu -> Search for above app -> Right click-> Uninstall.

 

Step 2:  Delete the following registry key

 

     HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\Installer\NotificationAppx

 

2 replies

M
mshaik02AuthorCorrect answer
Participant
November 21, 2019

Solution:

Step 1:  Uninstall "Notification Manager for Adobe Acrobat"

 

     Click on start menu -> Search for above app -> Right click-> Uninstall.

 

Step 2:  Delete the following registry key

 

     HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\Installer\NotificationAppx

 

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    November 21, 2019

    That is awesome!!

     

    How were you able to narrow it down in two simple steps?

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    November 13, 2019

    I will post back with some info.

     

    Meanwhile, can you tell if you got this issue after updates were applied in your Windows machines?

     

    Just today a new Acrobat DC update was published.

     

    If you haven't apply it yet try that first.

     

    Also, check the Trust Manager preferences in Acrobat and try to spot if something changed.

     

    And also see if recreating a new user profile solves the issue.

     

    You can also use  a good known working computer with the same specs as the misbehaving computers to compare the settings that should be working.

     

    As a last resort, if all suggestions above fail, You can also try and disable the Creative Cloud Desktop app, then uninstall your current product using the Adobe Acrobat and Reader Cleanup and Repair tool:

     

    https://labs.adobe.com/downloads/acrobatcleaner.html 

     

     

    And then reinstall but using the full offline installer. You can get it from here:

     

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

     

    Just for troublshooting purpose don't use the Creative Cloud installation method.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    November 13, 2019

    Ok,

     

    Here it is a possible solution.

     

    See the following thread posted by user Ana Camps in the microsoft support forums:

     

    https://answers.microsoft.com/en-us/windows/forum/all/the-specified-user-does-not-have-a-valid-profile/6f0410a7-49cb-46fd-ac5c-06a594d0153a 

     

    There are to specific links that describe the work around about User folder permissions.

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