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Participant
August 30, 2022
Question

Acrobat DC Firefox extension is nowhere to be found

  • August 30, 2022
  • 1 reply
  • 5766 views

Hi! So, internet says there's supposed to be an extension for Firefox, but I fail to find it. I can't “enable it” because it's not in the list of Extensions in Firefox itself (I have the latest version, 104.0.1). I can't manually install it from files because my Acrobat folders (also reinstalled it just to be sure it's the latest too) only have folder with Chrome extension, no Firefox. Am I missing something? Is it discontinued or is it paid only option?

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1 reply

Amal.
Community Manager
Community Manager
August 30, 2022

Hi @Annoyed Crow 

 

We are sorry to hear that. Please go through the help page https://helpx.adobe.com/acrobat/using/enable-createpdf-extension-firefox.html and see if that helps.

 

Regards

Amal

Participant
August 30, 2022

Hello, Amal! I see you didn't read my post. I don't have anything to enable. Other suggestions?

Best regards.
Amal.
Community Manager
Community Manager
August 31, 2022

I even included screenshot in my original post. There's no WCFirefoxExtn in my folders, it only loaded WCChromeExtn and nothing else, and I haven't even Chrome on my PC. I can't do what you say. More suggestions? 🥲


Hi @Annoyed Crow 

 

We are sorry to hear that. Please remove the Acrobat DC application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and then try again and check.

 

Regards

Amal