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scott7118
scott7118
Participating Frequently
April 21, 2015
Question

Acrobat DC freezing or "not responding"

  • April 21, 2015
  • 58 replies
  • 185095 views

I recently installed Acrobat DC.  I previously used Foxit Phantom.  Now when I am in "My Computer" and I either mouse-over or try to open a PDF file, it freezes for about 10 seconds and says "not responding" at the top.  It always works again after the 7-10 seconds.  Very annoying.  This never happened when using Foxit.  Has anyone else had this problem?  How do I fix it? 

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58 replies

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L
Len0604
Participant
October 31, 2015

Same problem here.....New computer.....Windows 10......one monitor or two no difference.....ran fine for a month or two......now pausing an "not responding" whenever I try to do anything.....what's going on Adobe??....first post on here was in April and y'all still can't solve???....6 months???....do something!!!....give me a stand alone copy of Pro that will work until you figure it out.....do y'all have any idea how much productivity is being lost to this??....Come on!!

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438
    Adobe Employee
    October 23, 2015

    Hi all,

    Acrobat team is aware of this issue and working towards a resolution soon. Meanwhile, please use the workaround below to resolve the issue:


    Workaround

    1. Try pressing Esc key when blank screen is in focus

    2. If #1 doesn’t work, then detach second monitor and re-launch Acrobat

     

    Thanks,

    -ashu

    M
    muzza1967
    Participant
    October 21, 2015

    Our Team is having the same issue.. We process 100's of PDF's a day and as you can imagine this is driving us crazy. Acrobat DC keeps "Not Responding" and IE (Versions 10 & 11) crashing constantly when viewing PDF's online.

    OS Windows 7 SP1 (64 Bit)

    Have tried all the suggestions above... Have used the cleaner and reinstalled it 4 times now and still its crashing

    bruceb30226490
    bruceb30226490
    Participant
    October 20, 2015

    I have an end user who is experiencing the same - I have tried kicking him out of the team account.  I uninstalled Creative Cloud as well as Acrobat Pro Dc, invited the user back into the account, downloaded Creative Cloud, downloaded Acrobat Pro DC and he is still getting the same freeze when he launches the app.  He is on a MAC running the latest of YOSEMITE.  I need a fix for this, Adobe?

    M
    Adobe Employee
    ManishPali
    Adobe Employee
    October 21, 2015

    You could try follwing two workarounds for the Mac blank screen problem.

    1. Try pressing Enter and then Esc key.
    2. Remove second monitor connected to your Mac and then restart Acrobat.

    I hope this will help.

    B
    BFREILLY
    Participant
    October 13, 2015

    I am having the same issue. It just started today (began using DC about 2- 3 weeks ago). Has anyone been able to find a solution?

    jcurt40215205
    jcurt40215205
    Participant
    October 13, 2015

    Unfortunately no. I did everything on the troubleshooting and even upgraded to windows 10. Still does the same thing.

    Satish Shinde
    Satish Shinde
    Participant
    October 9, 2015

    Hello Scott,

    I am having same issue as "freezing acrobat dc". I have Windows 7 Professional. Please suggest me any solution that can work well.

    B
    barbtavares
    Participating Frequently
    August 5, 2015

    I'm following this because I am having the same problem.  I have NOT gone through the troubleshooting steps provided by Aadesh since Scott7118 said they did not work. Honestly, I am holding out for an Adobe CC update that fixes this for me.

    scott7118
    scott7118Author
    Participating Frequently
    August 6, 2015

    Last week I loaded the new Windows 10 and that seemed to fix the two problems that I had.  One was the "freezing and not responding", then I had the problem of Acrobat closing down every time that I used it.  After loading Windows 10 those problems went away.  Now I have run into a new problem of several functions that just don't work including printing.  I have noticed that it runs just perfect on my home computer and iPhone.  This computer that I am having problems with is at my work.  I am convinced that the problems I am having are directly related to this machine and not Adobe or Acrobat.  I think that if I can get my employer to upgrade my computer, the problem(s) will be resolved.

    jcurt40215205
    jcurt40215205
    Participant
    October 2, 2015

    I am having the same problems and I have Window 7.  I am going nuts and am not about to change my entire operating system that supports a host of wide range of other important programs that are running fine.  There must be a glitch somewhere that has an easier solution than updating the entire machine.


    I am having the same problem as everyone else. I use this program for work and I can barely function right now with how much it randomly stops responding and closes. I cannot change my operating system to fix the problem as I just got this computer in the past year with windows 8.1 on it. Tried all of the troubleshooting with no improvements.

      AadeshSingh
      AadeshSingh
      Participating Frequently
      April 22, 2015

      Hi Scott2116,

      I am sorry that you are experiencing this issue & will be happy to assist you.

      Can you please let me know the version of operating system installed on your computer in order to diagnose the issue correctly?

      In the mean time please refer to this KB doc. Troubleshoot system errors, freezes | Windows | Adobe software‌ to check the system requirements & other troubleshooting steps. 

      Regards,

      Aadesh

      scott7118
      scott7118Author
      Participating Frequently
      April 22, 2015

      Windows 7 Professional

      AadeshSingh
      AadeshSingh
      Participating Frequently
      April 22, 2015

      Hey Scott,

      Have you tried any of the troubleshooting steps mentioned in the KB doc. which I provided you in the above comment?

      Regards,

      Aadesh

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