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scott7118
scott7118
Participating Frequently
April 21, 2015
Question

Acrobat DC freezing or "not responding"

  • April 21, 2015
  • 58 replies
  • 185096 views

I recently installed Acrobat DC.  I previously used Foxit Phantom.  Now when I am in "My Computer" and I either mouse-over or try to open a PDF file, it freezes for about 10 seconds and says "not responding" at the top.  It always works again after the 7-10 seconds.  Very annoying.  This never happened when using Foxit.  Has anyone else had this problem?  How do I fix it? 

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58 replies

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BookerHD
BookerHD
Participant
February 27, 2016

I'm facing the same problem with Adobe Reader DC as well. It's constantly hanging and eventually crashes when working with multiple PDF files. The old Adobe reader didn't have such issues.

pobodysnerfect
pobodysnerfect
Participant
February 16, 2016

I deleted DC and found XI somewhere online to install.  When filling out my income taxes, I can't even count how many times DC froze!  Sooo annoying!..I have a brand new laptop with Windows 10 which runs everything else perfectly.


Adobe should put XI on your site so it's a "safe" copy until you get the glitches out of this new one. I am not a computer geek and don't want to spend hours "troubleshooting" nor figuring out how to send a dump file...

Annoyingly, XI keeps wanting me to update to DC.  No no no no NO!  How can I turn off the "update" reminder?

A
Anonymous
February 23, 2016

I have installed the latest version of DC (2015.010.20059) and am really getting frustrated with the continued freezing, Not Responding, Etc.

Can anyone recommend a non-Adobe reader to use until Adobe solves these issues?

Don

    johnstonh99402558
    johnstonh99402558
    Participant
    February 12, 2016

    Has this problem been resolved? It is driving me crazy! Thanks.

      H
      hania10148386
      Participant
      February 14, 2016

      Unbelievable. I can't believe how this serious problem still exist! When

      will Adobe give an appropriate attention and release a new update?!!!!

      On Fri, Feb 12, 2016 at 5:55 PM, johnstonh99402558 <forums_noreply@adobe.com

        M
        msj12576591
        Participant
        February 12, 2016

        I'm also having the same issue, even with only 2 tabs in one window and another single tab (total 3 files) it just freeze after 3 minutes when I press ctrl+F to find some key words, it just crashed. I have created the DMP files and send to vvinayak@adobe.com. Tried uninstalled and re-installed it's still the same. I'm using Win 8.1 Pro, 64 bit. I'm using the latest version of Adobe Reader DC. Now it starts to affect my work and I have to solve this. I wanted to use back the older version which is much stable but not able to find the installer again.

        Please help.

        V
        Adobe Employee
        varun_vinayak1
        Adobe Employee
        February 16, 2016

        Hi,

        I still haven't received the dump files from you. Can you please send them again?

        Thanks,

        Varun

        M
        MarkAveling
        Participating Frequently
        February 16, 2016

        Varun I sent them a week ago, the file is big so I sent a dropbox link to your email. I just sent again...Please confirm that you have received it.

        Thanks

        Mark

        M
        MarkAveling
        Participating Frequently
        February 1, 2016

        yep same problem, I'm on Windows 8 (Surface Pro2) this is the only program (out of 10 or so) that I use that has the "not responding error".

        It is very annoying as it happens 3 or 4 times a day and you lose all of the widows that are open.

        I would expect that a software package from Adobe would work perfectly!

        Would be nice if this problem was fixed!

        V
        Adobe Employee
        varun_vinayak1
        Adobe Employee
        February 1, 2016

        Hi Mark,

        Can you please share the dump files location with me at vvinayak@adobe.com .

        Thanks,

        Varun

        M
        MarkAveling
        Participating Frequently
        February 2, 2016

        Sorry how do you perform this, can’t find it on the software

        Regards

        Mark Burns

        Senior Sales & Design Associate

        0488102044

        markb@avelinghomes.com.au<mailto:markb@avelinghomes.com.au>

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        H
        hania10148386
        Participant
        January 15, 2016

        Same problem here. I have Windows 10 and I use Adobe Reader DC almost everyday. Every Single day it keeps crashing while I am reading or when I move from document to another. It actually becomes very annoying.

        BrokenSyntax_
        BrokenSyntax_
        Participant
        January 12, 2016

        I work with an MSP and Cloudhost. So you can bet I have a wide range of users and environments.

        I've found that I can cause freezes when switching PDFs almost on demand.
        I can also switch PDFs as much as I like without freezing.

        The Key is the tabbed file interface introduced in Adobe Reader DC.
        It seems regardless of the environment. Local, remote, Server 08, Server 12, Windows 10 etc.
        If I use the Adobe DC tabs to switch between my open PDFs, I have no issues.

        BUT! If I use the windows task-bar to switch views, I might switch twice before it freezes.

        C
        chanceu
        Participant
        January 14, 2016

        I would say you are on to something with the tabbed interface. Now that you mention that, it seems every time I have had Acrobat stop responding, it has been when I attempted to switch files using the Windows task bar. I just disabled tabs so we shall see if that fixes the issue.

        BrokenSyntax_
        BrokenSyntax_
        Participant
        January 15, 2016

        I blasted this in e-mail out to my co-workers.
        One of them tried it same day (disabling the tabs) And that seems to have worked for him.

        Which makes sense, because (what I didn't mention here.) I have been able to use the taskbar as long as I had dragged them out of tabs for side-by-side view.

        A
        Amelia Ngo
        Participant
        January 6, 2016

        Hi everyone,

        Have any of you found the solution to this problem?

        I am using Adobe Reader DC (15.009.20079) on Windows 10. I usually open multiple pdf files at once, which I think shouldn't be the problem. After a while, Reader DC will freeze and become unresponsive. I encounter this so frequently that it has become really annoying.

        Can someone advise me on how to fix this?

        V
        Adobe Employee
        varun_vinayak1
        Adobe Employee
        January 14, 2016

        Hi Amelia,

        Can you please install the latest Acrobat DC build(# 2015.010.20056) and see if the problem still persists?

        Thanks,

        Varun

        G
        GreggBuck
        Participant
        January 15, 2016

        We installed the 2015.010.20056 and it appears to have fixed the issue for us.

          J
          JillWB
          Participant
          December 17, 2015

          I have a similar, but not identical, problem. I can (for the time being, at least) view documents in Acrobat DC (version 2015.009.20079) on my Win 8.1 PC. However, printing is suddenly out of the question. When I try to print, whether from the File menu, the print icon or with Ctrl-P, the process initiates but my entire computer freezes as soon as the progress bar appears and I have to press the power button to shut down. I have tried waiting (15 minutes - really???), printing one page at a time, printing different PDF documents, resetting the preferences, reinstalling - nothing solves the problem. This has just begun happening for me, within the last month in fact, but I see from this forum that it is a problem that has been occurring for others for 8 months now with no solution. When can we expect a correction?

          One month after my first post: Acrobat Reader DC is now freezing my entire computer after only a few minutes. To be specific, I'm only reading *one* pdf file, not changing files, nothing out of the ordinary. I've now uninstalled it completely from my PC and when I have time, I'll try a fresh install. In the meantime, I'm trying to function using a different program. :S

          S
          surbhi200991
          Participant
          December 14, 2015

          Open up Reader's preferences, then go to "Security (Enhanced)" and deselect Protected Mode. Then re-start Reader

          A
          Anonymous
          March 21, 2016

          Thanks. This is working. Guys, use this solution and the problem is solved:

          Open up Reader's preferences, then go to "Security (Enhanced)" and deselect Protected Mode. Then re-start Reader. Done.

          A
          Anonymous
          March 21, 2016

          Protected Mode has been turned off on my PC for a while now. Did not and does not fix the problem in my case. I still have the issues with Adobe Reader DC.

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