Acrobat DC icon missing in TOOL tab

Community Beginner ,
Mar 26, 2022 Mar 26, 2022

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Hi, 
after restart PC all the icons and graphic in ACROBAT PRO DC in the TOOL tab are missing
can't use it at all
I lready tried to uninstall, and using the cleaning tool already, 
also to reset the preference as in another post, but didn't solve.


please help

Screenshot 2022-03-26 083908.jpg

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correct answers 1 Correct answer

Community Beginner , Mar 30, 2022 Mar 30, 2022

Hi, 
after reinstalling the SW with a stand alone file, the problem disappeared, 
so i can't upload the file you requested. 
thanks for helping me 

have a nice day

Marco

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Adobe Community Professional ,
Mar 26, 2022 Mar 26, 2022

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Why can't you use the tools?

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Community Beginner ,
Mar 26, 2022 Mar 26, 2022

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Because, not only that is missing, 
as in the attachment picture, also the menu, and other details on the right side
thank you 
Screenshot 2022-03-26 102904.jpg

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LEGEND ,
Mar 26, 2022 Mar 26, 2022

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You are missing a number of tools completely (presumably you can use the ones listed by clicking where the icon would be).

- is this a company installation of Acrobat?

- what is the exact version of Acrobat (like 2016.124.98765)? (Not "latest" please)

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Community Beginner ,
Mar 26, 2022 Mar 26, 2022

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It's not only icons, 
it is unusable everywhere , like some formatting missing, also in the main page
Version: 22.1.20085.0
thank you 
Screenshot 2022-03-26 102904.jpg

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Community Beginner ,
Mar 26, 2022 Mar 26, 2022

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sorry,
version : 2022.001.20085.0 64 Bit

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Adobe Employee ,
Mar 29, 2022 Mar 29, 2022

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Hi MarcoVolo,

 

Could you please confirm the OS version on your machine?

 

Thanks,

Meenakshi

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Community Beginner ,
Mar 29, 2022 Mar 29, 2022

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Windows 11

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New Here ,
Mar 27, 2022 Mar 27, 2022

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I've got the same issue and it's driving me nuts.

 

No icons, task bar has no icons, tools icons are missing. It's crashes ans will not print.

 

John

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New Here ,
Apr 08, 2022 Apr 08, 2022

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i am having this same issue.

 

did anyone ever come up with a solution?

 

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New Here ,
Apr 08, 2022 Apr 08, 2022

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Yes, I did a clean uninstall of the 64bit and installed the 32bit.

 

Everyting work now until the 64bit is fixed.

 

John

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New Here ,
Apr 08, 2022 Apr 08, 2022

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LATEST

how did you do that?

 

all i can find is to re download the 64 bit version

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Adobe Employee ,
Mar 28, 2022 Mar 28, 2022

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Hello,

 

Thank you for reaching out, and sorry about the trouble.

 

The team is investigating the issue further.

Would it be okay if we schedule a session with you to investigate this issue further?

If yes, please share your preferred time frame in which we can schedule the session.

 

Thanks,

Meenakshi

 

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Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

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Hi there

 

++ Adding to the discussion

 

We also require the file  C:\Program Files\Adobe\Acrobat DC\Acrobat\cryptocme.sig

from the affected machine for further investigation of the issue.
You may share the file via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html, and procomon logs (Win)  https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud link

 

Regards

Amal

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Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

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Hi there

 

Please share the requested information via document cloud, upload the files to the document cloud, create the link and share the link in a private message.
For more information about how to share the files please check the help page https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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Community Beginner ,
Mar 30, 2022 Mar 30, 2022

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Hi, 
after reinstalling the SW with a stand alone file, the problem disappeared, 
so i can't upload the file you requested. 
thanks for helping me 

have a nice day

Marco

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