Skip to main content
T
Tony Gorell
Participant
February 16, 2017
Answered

Acrobat DC Installation failed

  • February 16, 2017
  • 2 replies
  • 1758 views

I have an iMac running Mac OS Siera 10.12.3 (latest version) It recently had a hard disk failure, so a rebuild was necessary. I have a valid Creative Cloud membership and every application has successfully reloaded, but Acrobat DC fails every time. There is no help specific to this problem. Every help file refers to specific codes, but I have none.

Message is:

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 15.23.20053.0 Acrobat DC/Acrobat DC Installer.pkg_15.023.20053 -----------

ERROR: DW006: Apple Package failed to install successfully.

ERROR: DW003: Third party payload installer /tmp/2E07AE02-AB6F-4124-88F9-6F66B1A35700/Acrobat_DC_Web_WWMUI/Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

Adobe support is a joke: "Talk to real people."  Yeah, sure!

I did their cleanup , which nicely installed everything.

Reinstalling, Acrobat DC failed again, and now Lightroom has too:

- 0 fatal error(s), 1 error(s)

----------- Payload: Adobe Lightroom 6.0.0.0 {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D} -----------

ERROR: DF015: Unable to delete symlink "/Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/Helpers/DynamicLinkMediaServer/application/dynamiclinkmediaserver.app/Contents/Adobe QT32 Server.app/Contents/Frameworks"(Seq 3676)

Any help please? Desperate to get working again.

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

2 replies

Sheena Kaul
Sheena Kaul
Legend
February 16, 2017

Moving to Installing, Updating, & Subscribing to Acrobat​

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 16, 2017

even though you have exit code 1, not 7, follow these steps: Errors "Exit Code 6" and "Exit Code 7" installing Adobe CS6, CS5.5, CS5, Premiere Elements, and Photoshop Elements

T
Tony GorellAuthor
Participant
February 16, 2017

Lightroom works ok now after uninstalling,  renaming the folder and reinstalling, but Acrobat won't install. There is no Acrobat app or directory to uninstall or rename.

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 16, 2017

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices