Acrobat DC Keeps Crashing ... Why???

New Here ,
May 20, 2022 May 20, 2022

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Acrobat DC keeps crashing!!! Why??? I can't open, read or edit any PDF's.

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Community Expert ,
May 21, 2022 May 21, 2022

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Was Acrobat working OK before this, or did the problem showed up after a recent update to macOS or Acrobat?

 

 

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New Here ,
May 21, 2022 May 21, 2022

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Hi there. I have exactly the same issue with Acrobat DC crashing and I've tried reinstalling it too. I can't get through the support atm so thought I'd try here.

The following didn't work for me but I found advice online that suggests you need to go to Preferences > Signatures > Identities & Trusted Certificates > More > PKCS#11 > Attach Module > ... then add your path here to locate your Acrobat DC (eg Mac HD/Applications/Adobe Acrobat DC). I've read that the eToken is not being identified and this is where it needs to be reintroduced. 

Now, I have no idea about any of this, but perhaps worth a go? I'm going to try connecting with a customer support person when they're open. 

Good luck! And please let me know if you find an answer. 
EK

Screenshot 2022-05-22 at 07.15.06.pngScreenshot 2022-05-22 at 07.14.53.png

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New Here ,
May 21, 2022 May 21, 2022

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New Here ,
May 23, 2022 May 23, 2022

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Not sure if any of the above worked for you but I'm still waiting to hear back from my ISP as they may have put a block on the Adobe site and this is why the crash is happening. My wifi connection may have been dropping when I was trying to update apps and this could have concerned them so they blocked it. While I wait for them to come back to me I've found a workaround. Have been using my personal hotspot from my phone just to open up Creative Cloud and then I switch to my usual wifi. Everything seems to load ok this way. Maybe worth a go?

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