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Acrobat DC not updating automatically

Community Beginner ,
Dec 27, 2023 Dec 27, 2023

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We have deployed Acrobat DC through Intune to our clients. The product is functional, and the updater under prefrences is set to 'Automatically Install Updates'. We have no bupdater key under feature lock down preventing the install. The computer I am testing with has accepted the EULA.

If I go to help > Check for updates, an update is found and the test account is prompted to install.

 

Can this process be done automatically without user intervention? I would need these updates to install silently in the background to keep the product up to date.

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Install update and subscribe to Acrobat

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Advocate ,
Dec 27, 2023 Dec 27, 2023

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Please search these forums for iLogLevel registry value and instructions how to enable Updater verbose logging and steps to collect log file(s). Send me logs in the private message (or upload files and send a link)

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Community Beginner ,
Dec 29, 2023 Dec 29, 2023

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Log has been provided as a private message.

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Participant ,
Feb 11, 2024 Feb 11, 2024

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Can you please post the results of this? Doing it privately does not help the rest of the community who also seek these answers. I'd also like to know how to make the computers update automatically without requiring the app get opened.

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Advocate ,
Feb 11, 2024 Feb 11, 2024

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ExhaustedTech, automatic update is default, you do not have to do anything. If it does not work, please read from my responce from Dec 27th above.
Your case could be different from Chris's case, but here is from my private exchange with Chris-
 

Update install error from Windows Temp log-

[2023-12-29 15:20:14:0827] Error 1706. No valid source could be found for product Adobe Acrobat (64-bit). The Windows Installer cannot continue.

Please refer to this thread below

Acrobat 2017 Pro Fails to automatically upgrade wi... - Adobe Community - 10402631

The topic of missing source has been discussed in more instances on these forums.

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Participant ,
Feb 11, 2024 Feb 11, 2024

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I'll just open a new thread. I don't have issues pulling updates. The issue is updates don't run unless someone logs in and we need them to run outside of that

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Community Beginner ,
May 13, 2024 May 13, 2024

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Good afternoon,

My network team is requesting information to continue tracking down why the msi source is missing.

Can you provide me with the following network details for the auto updater?

Ccertificates used

Domain names

ip addresses

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